Global Support.
To support the emerging requirements of Cetis customers worldwide, we continue to invest in a global support network comprised of 7,000 Cetis channel partners and service centers strategically located near Cetis customers to provide sales, warehousing, repair, spares, and other important field services. These facilities are capable of handling our complete product lines, and are experienced in resolving important customer requirements in a timely fashion.
Customer Service
Cetis customer service teams are strategically positioned globally to provide trusted points of contact for Cetis customers and channel partners seeking assistance with product selection, pricing, order placement, and post-delivery support.
SIP Support
We also host one of the world’s most advanced SIP telephony labs and provide our certified channel partners and value added resellers (VAR) with access to our iPriorityCareTM Tier 3 IP technical support team, software tools and upgrades, a 24/7 knowledge base, documentation, FAQs, and forums for troubleshooting.
Cetis partners are SSCA™ (SIP School Certified Associate) and Cetis Applications-certified to install and support Cetis telephones operating on the latest IP-PBX telephone systems. Our proprietary Mass Configuration Utility (MCU) is engineered to create large numbers of configuration files required to quickly pre-program or deploy Cetis IP telephones.
The Cetis IP Mass Administration Utility (MAU) performs administration functions such as firmware updates to Cetis SIP telephones prior to installation as well as in the field. Advanced SIP telephony, backed by a world-class SIP support team, and proven mass SIP deployment tools.
Reseller Requirements For Selling Cetis VoIP Telephones
Click here to download or view PDF document.
Declaration of SIP Conformance
Click here to download or view PDF document.
Product Warranty
Click here to read or download the Cetis product warranty in PDF format.
Product Returns
Click here to read or download the Cetis product returns policy in PDF format.
CALA Options Worksheets
Analog options worksheet
VoIP options worksheet
Support Contacts
Customer service: customerservice@cetisgroup.com
SIP support: sipsupport@cetisgroup.com
Place an order: sales@cetisgroup.com
Accounts receivable: AR@cetisgroup.com
Marketing support: marketing@cetisgroup.com
