Six signs that your room phones are out-of-date.
Submitted by Adam McMullen, Assistant Marketing Manager, Cetis, Inc.
Hotel guests have increasingly rigorous standards when choosing a place to stay during travel. In fact, with the advent of alternative lodging options, today's traveler may have even higher expectations when they are choosing a hotel. Both business and personal travelers have come to expect that even the most inexpensive hotels should offer what they consider standard amenities like free wifi. Many also expect the guest room décor and technology to be as current as possible. Knowing this, most hotels have equipped their rooms with flat screen tvs, modern furniture, and updated appliances, but have often skipped updating the room phone. But room phones should also be viewed as a décor piece and updated just as often, if not more often than other in-room appliances. And because guest room phones are required for emergencies, enhance guest services, and provide a convenient communications tool for the guest that does not have (or chooses not to use) a cell phone, updating the room phone is good business. Yes, it may be tough to decide when is the right time to update the room phone, but hopefully 6 Signs Your Guest Room Phone is Out-Of-Date can help highlight early trouble signs, and help prevent guest complaints and dissatisfaction that could lead to decreased bookings. Click on the each sign below to read a quick summary:
Sign #1: Discoloration - Is your guest room telephone the oldest thing in the room? If not, does it still look like the oldest thing in the room?
Sign #2: Tangled Cords - A dirty, discolored old room phone with a tangled handset cord is bound to lead to frustrated guests, and perhaps a failed inspection, and negative social reviews.
Sign #3: Malfunctioning LED Lamps - Whether they stop lighting up completely, or stop turning off when the indicated feature is deactivated, a malfunctioning LED light in the guest room is an inconvenience to the guest as well as the hotel staff.
Sign #4: Worn Buttons - Due to repeated use and cleaning, printed numerical buttons on a room phone may begin to wear over time.
Sign #5: Faceplate Corrections or Edits - If the information is no longer correct or the faceplate has been defaced, your guest could be required to waste a trip down to the front desk with questions or complaints.
Sign #6: Stains - Phones get spilled on, sneezed on, and even colored on by guests...which can cause them to stick out as one of the most unsanitary appliances in the room.
Sign #1: Discoloration - Is your guest room telephone the oldest thing in the room? If not, does it still look like the oldest thing in the room?
Sign #2: Tangled Cords - A dirty, discolored old room phone with a tangled handset cord is bound to lead to frustrated guests, and perhaps a failed inspection, and negative social reviews.
Sign #3: Malfunctioning LED Lamps - Whether they stop lighting up completely, or stop turning off when the indicated feature is deactivated, a malfunctioning LED light in the guest room is an inconvenience to the guest as well as the hotel staff.
Sign #4: Worn Buttons - Due to repeated use and cleaning, printed numerical buttons on a room phone may begin to wear over time.
Sign #5: Faceplate Corrections or Edits - If the information is no longer correct or the faceplate has been defaced, your guest could be required to waste a trip down to the front desk with questions or complaints.
Sign #6: Stains - Phones get spilled on, sneezed on, and even colored on by guests...which can cause them to stick out as one of the most unsanitary appliances in the room.
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