- Guests don't use the room phone, so upgrading to new designs, colors, and features really don't matter.
- Room phones are not a driver of guest satisfaction.
- If it ain't broke, don't fix it. Save the money.
Everyone can probably agree that this guest room TV would have been replaced years ago with a black flat screen television. But in the same guest room, would we still find a similar vintage old ash phone? From my own travel experience, and photos that I receive from other travelers, old ash room phones, while certainly not the norm, are still prevalent at virtually all brand scales. So why is the room phone often overlooked at renovation time? Seems as if the guest room television, coffee maker, and iron are all new and matching Black, but the room phone remains vintage Ash!
The rationales I tend to hear fall into the following categories: