Cetis eNewsletter
January 2017
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Jeddah Hilton and Waldorf Astoria Jeddah hotels choose TeleMatrix phones.
Dvise Telecom and Saudi Arabia partner, Bright Star Communications, announce 2,200-extension phone system install with TeleMatrix phones.
Waldorf Astoria Jeddah Qasr Al Sharq
Cetis has confirmed the recent installation of 1,350 TeleMatrix brand 3300 Series hotel phones at Waldorf Astoria, Jeddah - Qasr Al Sharq and Jeddah Hilton Hotel on a dual-Communication platform supporting more than 2,200 combined hotel lines for the two hotels. TeleMatrix models include two-line analog 3302MWD corded desk sets, single-line 3300MWD corded, and 3300TRM trimline phones.
Dvise Telecom, Cetis authorized International Distributor, and their partner, Bright Star Communications (BSC), one of the leading system integrators in Saudi Arabia, completed the installation throughout the two hotels in April/May 2016.
According to Yasser Salah, Country Manager for Bright Star Communications, “Hoteliers today require a large number of services to be delivered to guests via the phone system, the room phone, and supporting technologies. Also, BSC is well placed in such prestigious hospitality accounts like but not limited to Accor, Hilton, Intercontinental Hotels Group, J. W. Marriott, Starwood, and many more. The Bright Star team was led onsite by Hesham Zahran, who was instrumental in helping the customer of both hotels deploy the latest technology.
Dvise Telecom, Cetis authorized International Distributor, and their partner, Bright Star Communications (BSC), one of the leading system integrators in Saudi Arabia, completed the installation throughout the two hotels in April/May 2016.
According to Yasser Salah, Country Manager for Bright Star Communications, “Hoteliers today require a large number of services to be delivered to guests via the phone system, the room phone, and supporting technologies. Also, BSC is well placed in such prestigious hospitality accounts like but not limited to Accor, Hilton, Intercontinental Hotels Group, J. W. Marriott, Starwood, and many more. The Bright Star team was led onsite by Hesham Zahran, who was instrumental in helping the customer of both hotels deploy the latest technology.
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“Built specifically for the hospitality guest room, TeleMatrix hotel phones are beautifully engineered to fit the color, decor, and technical requirements for hotel guest rooms, lobby, and common areas,” says Mahmood Khan, Director Corporate Sales, Dvise Telecom Solutions.
Click here to book reservations at the Waldorf Astoria Jeddah, located at North Corniche Road, Jeddah, 21462, Saudi Arabia, or call +966-92000-9565. For Jeddah Hilton Hotel reservations, click here, or call +966-92000-3800. For TeleMatrix brand product and pricing details, click here to contact Dvise Telecom, or call 905.607.5738. Click here to reach a TeleMatrix representative, or call +1.719.638.8821. |
Patents speak.
Thomas Edison filed 1,093 patents, including those for the light bulb, electric railways and the movie camera. When he died in 1931, he held 34 patents for the telephone, 141 for batteries, 150 for the telegraph and 389 patents for electric light and power.
Patents can speak volumes about the vibrancy and success of a company.
Cetis holds a variety of patents, including, OneTouch voice mail retrieval technology. A single touch of the blinking message lightbar automatically speed dials the hotel guest into voice mail, and engages the speakerphone to hear messages hands-free.
Are your room phones equipped with OneTouch voice mail retrieval? Give your guests the convenience of patented OneTouch voice mail retrieval.
Click here to request a phone quotation, or here to arrange a consultation.
Cetis holds a variety of patents, including, OneTouch voice mail retrieval technology. A single touch of the blinking message lightbar automatically speed dials the hotel guest into voice mail, and engages the speakerphone to hear messages hands-free.
Are your room phones equipped with OneTouch voice mail retrieval? Give your guests the convenience of patented OneTouch voice mail retrieval.
Click here to request a phone quotation, or here to arrange a consultation.
Hotel-Online News
Conquering complaints.
Training colleagues to properly respond to guest complaints is more important than ever before in the history of the lodging industry.
By Doug Kennedy - With the proliferation of online guest reviews and social media postings, training all of your guest contact colleagues to properly respond to guest complaints is more important than ever before in the history of the lodging industry.
As we explored in Part One of this series, the first step in Conquering Complaints is to understand their root causes. Last month we explored what I call the Carrot Model as a way of analyzing the root causes of guest complaints.
When planted in a garden, the leafy greens sprouting out the top of the carrot represents the part of the complaint that frontline associates see being presented to them by the guest, whether in person or on the phone, as the issue to be resolved.
Just below the surface though lies the cause of the problem, represented by the orange, edible part of the carrot. The top of this part represents what employees often think of as being the cause of the guest’s verbal complaint, which is typically about a long wait time, an error, a physical shortcoming in a guest room or meal, or a process issue. However, it’s the tip of the carrot which is representative of the actual root cause of the reaction of the guest as displayed on the surface; the raw human emotion that we all sometimes feel as customers and guests. Therefore, showing compassion for the complainer is as important as resolving the issue. Click here to read Part One in full.
Now let’s take a closer look at the personality types of those who complain, as well as those who are responsible for receiving and resolving complaints.
Free Stuff Seekers. For many hoteliers, this is the first type of complainer personality type that comes to mind. Their favorite remark is “What are you going to do for me now?” Indeed, there definitely are and always have been a certain percentage of the general public that seems to actually look for shortcomings and gaps in service in order to seek compensation. However, based on my experiences this is a much smaller sub-set than many service providers think. The problem is that they make a lot of noise and therefore receive a lot of notice from hoteliers, causing too many of us to become cynical, when in fact they are by far in the minority. To succeed in our industry, do not let these boundary-testing individuals make you have negative expectations regarding the rest of guests who voice their concerns.
Click here to read the entire article at Hotel-Online.
As we explored in Part One of this series, the first step in Conquering Complaints is to understand their root causes. Last month we explored what I call the Carrot Model as a way of analyzing the root causes of guest complaints.
When planted in a garden, the leafy greens sprouting out the top of the carrot represents the part of the complaint that frontline associates see being presented to them by the guest, whether in person or on the phone, as the issue to be resolved.
Just below the surface though lies the cause of the problem, represented by the orange, edible part of the carrot. The top of this part represents what employees often think of as being the cause of the guest’s verbal complaint, which is typically about a long wait time, an error, a physical shortcoming in a guest room or meal, or a process issue. However, it’s the tip of the carrot which is representative of the actual root cause of the reaction of the guest as displayed on the surface; the raw human emotion that we all sometimes feel as customers and guests. Therefore, showing compassion for the complainer is as important as resolving the issue. Click here to read Part One in full.
Now let’s take a closer look at the personality types of those who complain, as well as those who are responsible for receiving and resolving complaints.
Free Stuff Seekers. For many hoteliers, this is the first type of complainer personality type that comes to mind. Their favorite remark is “What are you going to do for me now?” Indeed, there definitely are and always have been a certain percentage of the general public that seems to actually look for shortcomings and gaps in service in order to seek compensation. However, based on my experiences this is a much smaller sub-set than many service providers think. The problem is that they make a lot of noise and therefore receive a lot of notice from hoteliers, causing too many of us to become cynical, when in fact they are by far in the minority. To succeed in our industry, do not let these boundary-testing individuals make you have negative expectations regarding the rest of guests who voice their concerns.
Click here to read the entire article at Hotel-Online.
Hey you!
It's good to know that room phones are still a reliable guest communication option!
In an era of road rage and cranky consumers, it's good to know that a contemporary, reliable, full-feature room phone can help ensure orderly communications on-property. From requests for wake-up calls or fresh towels, to advice on getting clothes cleaned, guests may pick up the room phone, and push a single button to get what they want.
It's a guest convenience that is simple, fast, and -- most of all – expected. Ensure a positive, consistent guest experience at your hotels. Click here to request a quotation.
It's a guest convenience that is simple, fast, and -- most of all – expected. Ensure a positive, consistent guest experience at your hotels. Click here to request a quotation.
Tune in to the Cetis blog.
Click here to visit and bookmark the Cetis blog page. Keep up-to-date on emerging Cetis news, features, white papers, books, brand standards, product announcements, trade show activities, industry developments, and much more. Have limited time to read? Browse the Cetis blog library by archive date, or quickly research and select articles from our growing database of nearly 100 hotel phone and hospitality industry category titles conveniently displays along the right column of the blog.
Visit with us on LiveChat.
Did you know that you can receive online assistance with product, pricing, support of Cetis hotel phones? The Cetis Account Manager team is here to help you with any hotel phone-related questions that you may have – before, during, or after your purchase. You may find the LiveChat feature on the lower right side of our Cetis, Teledex, TeleMatrix, and Scitec websites. We look forward to chatting with you!
