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Cetis Global Sales Meeting.
Cetis annual global sales meeting was a huge success!
Asia, CALA, Canada, Europe and the US had sales representatives present at this years global meeting.
Dr. Bing N. Sun, President & CEO, Cetis, Inc. recently held the 2019 Cetis Global Sales Meeting, in Southern California. Cetis sales members gathered from around the world to share their successes, ideas and plans for the future. The meeting offered the global sales team an opportunity to re-connect, team build and outline goals. It was a huge success! 2019 has been amazing and 2020 looks to be the best year yet!
Click here to download the Cetis corporate brochure (PDF), and here to request a quotation.
We've raised the bar.
Teledex is the brand for our Four-Star and Five-Star hotel partners.
We've raised the bar for desktop telephony and
in-room connectivity.
Teledex hotel phones set the standard of sophistication and functionality. Smart technology and truly innovative features set the Teledex brand apart from the competition. Designed and engineered in America, Europe, and China specifically for hospitality applications, Teledex brand hotel phones are available in 7 distinct phone design families and over 50 model options. Let us help you with your renovation or new construction project. Click here to arrange a consultation, or here to request a quotation.
in-room connectivity.
Teledex hotel phones set the standard of sophistication and functionality. Smart technology and truly innovative features set the Teledex brand apart from the competition. Designed and engineered in America, Europe, and China specifically for hospitality applications, Teledex brand hotel phones are available in 7 distinct phone design families and over 50 model options. Let us help you with your renovation or new construction project. Click here to arrange a consultation, or here to request a quotation.
Need a hand?
Cetis offers quality, value, and personalized service for all your telephony needs.
Planning a hotel renovation or new construction project? Let Cetis lend a hand and be a part of your plan. Cetis offers a broad range of high quality telephony products, backed by a global sales, service and distribution network. For our customers throughout the hospitality industry, large enterprise, the Fortune 500, healthcare, and government, Cetis offers innovative telephony solution designed and engineered to meet your requirements and exceed your expectations. Click here to browse designs, here to request a consultation, or here to request a quotation.
Time to upgrade your hotel phones?
Cetis can help you upgrade your out-of-date hotel phones.
It's important that hotel guests have a positive experience and today's travelers have increasingly high standards, therefore something as small as having an out-of-date phone could negatively impact their stay, which in turn, could lead to a bad review. If, discolored, tangled cords, malfunctioning LED lamps, or worn buttons, describe your hotel phones then it's time to upgrade. Cetis can help! Cetis offers three globally recognized and trusted telephony brands, Teledex, TeleMatrix, and Scitec that provide the latest styles and features your guests will be looking for, such as USB charging ports, patented OneTouch voice mail retrieval, programmable guest service keys plus much more. Click here to request information on updating your broken or out-of-date room phones or here to request a quotation.
Hotel-Online News
What Does the Expectation Economy Mean for Hoteliers in 2020 and Beyond?
By Alan E. Young
Within the hospitality industry, we are frequently introduced to new, wide-spread economic trends. First, it was the “Mobile Era,” then we got to know the “Age of the Consumer” and the “Experience Economy,” and now, the term on everyone’s mind? The “Expectation Economy.” As we open our doors and usher in the savvy and informed travelers of today, we are met with a long list of heightened expectations that apply to each and every guest touchpoint. Within this modern economy, expectations are high, and so are the stakes for hoteliers. Guests are more informed, demanding, and less patient than ever before.
So, what does the expectation economy mean for hoteliers? How will it impact the market in 2020? Moreover, how can hoteliers remain ahead of ever-accelerating demands of guests? Read on to find out.
The Catalyst to Evolving Expectations
The world is continuously innovating, and the hospitality industry is no exception. Around the globe, hotels are strategically partnering with technology vendors to streamline operations and enhance the guest experience, while travelers are growing increasingly accustomed to the conveniences provided by modern technology. Social media, especially, has evolved in its influence over the entirety of the guest journey, fundamentally changing how prospective travelers find inspiration for upcoming trips, engage with travel brands, and share their experience with their network. Almost everywhere you go, you’re likely to witness someone capturing a moment or experience with the intention of sharing it almost immediately (to their Instagram story, directly to their feed, or perhaps in a tweet). Word of mouth now travels the world in a flash; everything has the potential to ‘go viral,’ and exceptional experiences can be rewarded immediately with public feedback broadcast from guests.
In an article titled “What We Expect in the Expectation Economy,” author Laura Shear explained, “Remember when a cup of coffee was just…a cup of coffee? When getting our morning caffeine buzz wasn’t an elaborate exercise in personal expression? Back before Starbucks turned us into a nation of extra-hot-no-foam-skinny-vanilla-latte drinkers? Today, coffee arrives with our name on it, flatteringly crafted to our exact specifications. Regular coffee now seems as quaint as answering machines.” And perhaps, there is no better illustration of this expectation economy at work. When we experience exemplary customer service from one brand or see someone else receive that service via an online medium, we come to expect it from all brands. Suddenly, the bar has been raised, as has the barrier for entry for new brands hoping to gain consumer loyalty.
Think about the last time you ordered an Uber, and had to wait over 5 minutes for your car to arrive. Did you feel aggravated? Disappointed? What about the last time you checked in a hotel, and they didn’t address you by name or, perhaps, didn’t have all of your reservation details correct? Our response to service that is perceivably antiquated or sub-par is a direct reflection of the expectation economy; connectivity and experience are paramount to inspiring our satisfaction and loyalty. We simply expect more from brands, regardless of how many data sets and service overhauls that may require.
Give Guests What They Want
What does this mean for your hotel brand, you might wonder? Well, a few things.
Guests expect the highest tier of quality from hotels, and while each individual guest may define ‘quality’ differently, this will ultimately always tie back to the provision of exceptional service across the board. Do you take the time to get to know your guests on a personal level, and do you have the tools in place to support your staff in that process? What does personalization mean to your hotel brand? Is it merely knowing a guests’ name, or do you take it a step further? Are your promotions and upgrade opportunities informed by data? Is your staff able to move around the property freely, empowered by mobile operational platforms, while seamlessly communicating across departments and interacting with guests? Are you ready to address guest requests, and resolve complaints, quickly? Do you engage with guests, both current and prospective, both online and offline, throughout their entire journey? Do you closely monitor and pro-actively manage the conversations surrounding your property online? These are the questions that should be guiding your service approach to ensure you are operating efficiently and offering guests the experience they expect.
Click here to read the entire article at Hotel-Online.
Within the hospitality industry, we are frequently introduced to new, wide-spread economic trends. First, it was the “Mobile Era,” then we got to know the “Age of the Consumer” and the “Experience Economy,” and now, the term on everyone’s mind? The “Expectation Economy.” As we open our doors and usher in the savvy and informed travelers of today, we are met with a long list of heightened expectations that apply to each and every guest touchpoint. Within this modern economy, expectations are high, and so are the stakes for hoteliers. Guests are more informed, demanding, and less patient than ever before.
So, what does the expectation economy mean for hoteliers? How will it impact the market in 2020? Moreover, how can hoteliers remain ahead of ever-accelerating demands of guests? Read on to find out.
The Catalyst to Evolving Expectations
The world is continuously innovating, and the hospitality industry is no exception. Around the globe, hotels are strategically partnering with technology vendors to streamline operations and enhance the guest experience, while travelers are growing increasingly accustomed to the conveniences provided by modern technology. Social media, especially, has evolved in its influence over the entirety of the guest journey, fundamentally changing how prospective travelers find inspiration for upcoming trips, engage with travel brands, and share their experience with their network. Almost everywhere you go, you’re likely to witness someone capturing a moment or experience with the intention of sharing it almost immediately (to their Instagram story, directly to their feed, or perhaps in a tweet). Word of mouth now travels the world in a flash; everything has the potential to ‘go viral,’ and exceptional experiences can be rewarded immediately with public feedback broadcast from guests.
In an article titled “What We Expect in the Expectation Economy,” author Laura Shear explained, “Remember when a cup of coffee was just…a cup of coffee? When getting our morning caffeine buzz wasn’t an elaborate exercise in personal expression? Back before Starbucks turned us into a nation of extra-hot-no-foam-skinny-vanilla-latte drinkers? Today, coffee arrives with our name on it, flatteringly crafted to our exact specifications. Regular coffee now seems as quaint as answering machines.” And perhaps, there is no better illustration of this expectation economy at work. When we experience exemplary customer service from one brand or see someone else receive that service via an online medium, we come to expect it from all brands. Suddenly, the bar has been raised, as has the barrier for entry for new brands hoping to gain consumer loyalty.
Think about the last time you ordered an Uber, and had to wait over 5 minutes for your car to arrive. Did you feel aggravated? Disappointed? What about the last time you checked in a hotel, and they didn’t address you by name or, perhaps, didn’t have all of your reservation details correct? Our response to service that is perceivably antiquated or sub-par is a direct reflection of the expectation economy; connectivity and experience are paramount to inspiring our satisfaction and loyalty. We simply expect more from brands, regardless of how many data sets and service overhauls that may require.
Give Guests What They Want
What does this mean for your hotel brand, you might wonder? Well, a few things.
Guests expect the highest tier of quality from hotels, and while each individual guest may define ‘quality’ differently, this will ultimately always tie back to the provision of exceptional service across the board. Do you take the time to get to know your guests on a personal level, and do you have the tools in place to support your staff in that process? What does personalization mean to your hotel brand? Is it merely knowing a guests’ name, or do you take it a step further? Are your promotions and upgrade opportunities informed by data? Is your staff able to move around the property freely, empowered by mobile operational platforms, while seamlessly communicating across departments and interacting with guests? Are you ready to address guest requests, and resolve complaints, quickly? Do you engage with guests, both current and prospective, both online and offline, throughout their entire journey? Do you closely monitor and pro-actively manage the conversations surrounding your property online? These are the questions that should be guiding your service approach to ensure you are operating efficiently and offering guests the experience they expect.
Click here to read the entire article at Hotel-Online.
Tune in to the Cetis blog.
Click here to visit and bookmark the Cetis blog page. Keep up-to-date on emerging Cetis news, features, white papers, books, brand standards, product announcements, trade show activities, industry developments, and much more. Have limited time to read? Browse the Cetis blog library by archive date, or quickly research and select articles from our growing database of nearly 100 hotel phone and hospitality industry category titles conveniently displays along the right column of the blog.
Visit with us on LiveChat.
Did you know that you can receive online assistance with product, pricing, support of Cetis hotel phones? The Cetis Account Manager team is here to help you with any hotel phone-related questions that you may have – before, during, or after your purchase. You may find the LiveChat feature on the lower right side of our Cetis, Teledex, TeleMatrix, and Scitec websites. We look forward to chatting with you!
