Cetis eNewsletter
September 2017
Click on the Opt-In button to subscribe to receive Cetis news updates for free via email. Click here to browse the Cetis eNewsletter archive.
Note: Visit the Cetis website blog for weekly new installation updates.
Ameristar KC deals for 450 Teledex phones.
Ameristar Casino Hotel Kansas City completes deal for 450 Teledex Opal 2011S, two-line hotel phones.
Ameristar Casino Hotel Kansas City, located at 3200 North Ameristar Drive has recently completed a deal for 450 Teledex Opal Series phones through Cetis distribution partner TeleDynamics, Austin, Texas. Ameristar operates one of the largest casino floors in Missouri, along with nine restaurants, and 18 movie screens. A convenient five-level, 2,660-space parking structure features an enclosed, climate-controlled walkway that leads to the casino and entertainment center.
Click here to book reservations, or call +1.816.414.7000. Click here to view Cetis telephone model selection guides, or to request a quotation for your next property renovation or new construction project.
Click here to book reservations, or call +1.816.414.7000. Click here to view Cetis telephone model selection guides, or to request a quotation for your next property renovation or new construction project.
Embassy Suites Dublin prefers TeleMatrix 3100 Series.
Embassy Suites, Dublin, Ohio installs 568 TeleMatrix 3100MWD5 hotel phones.
Embassy Suites by Hilton, Dublin, Ohio has purchased 568 TeleMatrix 3100MWD5 hotel phones through Cetis partner HD Supply. The newly renovated hotel is located via Interstate 270 North of Columbus and is a Trip Advisor Certificate of Excellence Award Winner. Click here to book a reservation, or call +1-614-790-9000.
Click here to view Cetis telephone model selection guides, and to request a quotation for your next property renovation or new construction project.
Click here to view Cetis telephone model selection guides, and to request a quotation for your next property renovation or new construction project.
Hilton Palacio Del Rio chooses TeleMatrix 3300 Series phones.
Hilton Palacio Del Rio purchases 500 TeleMatrix 3300MWD hotel phones.
Hilton Palacio Del Rio hotel, located at 200 South Alamo Street, San Antonio, Texas, has purchased 500 new TeleMatrix 3300 Series hotel phones through Cetis channel partner, Frontier Computer Corporation.
If the River Walk is your primary destination, Hilton Palacio del Rio is the place to stay. Every room in the hacienda-style hotel has a balcony overlooking the River Walk or the city, and across the street from the San Antonio Convention Center.
Click here to book reservations, or call 1-210-222-1400, or here to view Cetis telephone model selection guides, or to request a quotation for your next property renovation or new construction project.
If the River Walk is your primary destination, Hilton Palacio del Rio is the place to stay. Every room in the hacienda-style hotel has a balcony overlooking the River Walk or the city, and across the street from the San Antonio Convention Center.
Click here to book reservations, or call 1-210-222-1400, or here to view Cetis telephone model selection guides, or to request a quotation for your next property renovation or new construction project.
How valuable are your room phones?
Discover new guest service key revenues with local and national food-delivery service partnerships.
USA Today reports that traditional room service is becoming a service fewer travelers are demanding.
Millennial travelers, in particular, are cited as guests who prefer to order food the way they do at home, and some hotels are responding by forming revenue-sharing partnerships with food-delivery services. Let us help you ensure positive guest experiences, and drive new telecom revenues with phones pre-programmed to direct dial hotel room service, and/or local food deliveryservices.
Click here for a dialing instructions worksheet, here for telephone faceplates video instructions, or here to arrange a consultation.
Millennial travelers, in particular, are cited as guests who prefer to order food the way they do at home, and some hotels are responding by forming revenue-sharing partnerships with food-delivery services. Let us help you ensure positive guest experiences, and drive new telecom revenues with phones pre-programmed to direct dial hotel room service, and/or local food deliveryservices.
Click here for a dialing instructions worksheet, here for telephone faceplates video instructions, or here to arrange a consultation.
It's good business to help your guests stay connected.
Guests of all ages are bringing multiple smart devices into the room. Are you ready?
Recent hospitality industry research confirms that guests are bringing multiple mobile devices into the guest room. By definition, mobile devices need to be charged, and re-charged, which is why Cetis offers USB plug-in port solutions designed to meet the emerging requirements of your business and leisure guests.
Providing the convenience of USB charging for your guests is good business. Keep guests coming back and drive return reservation revenues with Cetis guest device USB charging solutions.
Click here to explore solutions, and to request a quotation.
Providing the convenience of USB charging for your guests is good business. Keep guests coming back and drive return reservation revenues with Cetis guest device USB charging solutions.
Click here to explore solutions, and to request a quotation.
Hotel-Online News
Yes, service is selling, too!
When you sell a service or product, you are helping the person to get what they want, what they need, what they think they need.
By Gary Hernbroth
I don't know whether to laugh or cry when I hear someone say, "I'm not in sales, I'm in customer service." They apparently have not seen the light as to two important tenets that I've learned over my career, being on both sides of the sales and service coin:
When you are selling someone something, you are providing a service to them;
When you are giving someone customer service, you are in effect selling them something too.
Here's why:
When you sell a service or product, you are helping the person to get what they want, what they need, what they think they need, etc. The customer’s perception is that your service or product will somehow improve their life, make things work better for them, give them satisfaction, or set them up for success. Thus, you are providing them a service through the sale. On the other side of the coin, when you provide outstanding customer service to someone, you are really accomplishing two very important things sales-wise. One, you are reinforcing their idea that they made a great buying decision (for example, "I'm glad I came here / "I'm glad I chose them” / “I made the right decision!" etc.). Second, you are re-proving your worth and thus making a re-sale more likely -- increasing the odds that they will buy from you again -- thanks to the satisfaction and impression they get from your service. Thus, you are selling through great service, or at least setting the plate for a re-sale. I don’t believe enough organizations really fully grasp this concept, at least all the time. They are so very sales-oriented, but not so hot on the service after the sale. Have you been there, done that, too?
Sales Without Service Just Doesn't Work
I’ve long held with my presentations and discussions with clients that you really can’t have one without the other. A recent example in my own life as a consumer happened just last week. I went through one of those excruciating experiences we all face sooner or later...I had to buy a new smartphone. The salesperson took me through various options, answered my many questions (hey, it’s how we learn stuff!), and by process of elimination helped me select the right phone for my needs. A sale was born. The “a-ha” moment in my eyes unquestionably occurred immediately following the signing of my autograph on the credit card slip. I put their service game to the test. How good was the salesperson going to be helping me set up my phone, explain the nuances, suggest new apps, and all that other junk we have to know about a new device? Click here to read the entire article at Hotel-Online.
I don't know whether to laugh or cry when I hear someone say, "I'm not in sales, I'm in customer service." They apparently have not seen the light as to two important tenets that I've learned over my career, being on both sides of the sales and service coin:
When you are selling someone something, you are providing a service to them;
When you are giving someone customer service, you are in effect selling them something too.
Here's why:
When you sell a service or product, you are helping the person to get what they want, what they need, what they think they need, etc. The customer’s perception is that your service or product will somehow improve their life, make things work better for them, give them satisfaction, or set them up for success. Thus, you are providing them a service through the sale. On the other side of the coin, when you provide outstanding customer service to someone, you are really accomplishing two very important things sales-wise. One, you are reinforcing their idea that they made a great buying decision (for example, "I'm glad I came here / "I'm glad I chose them” / “I made the right decision!" etc.). Second, you are re-proving your worth and thus making a re-sale more likely -- increasing the odds that they will buy from you again -- thanks to the satisfaction and impression they get from your service. Thus, you are selling through great service, or at least setting the plate for a re-sale. I don’t believe enough organizations really fully grasp this concept, at least all the time. They are so very sales-oriented, but not so hot on the service after the sale. Have you been there, done that, too?
Sales Without Service Just Doesn't Work
I’ve long held with my presentations and discussions with clients that you really can’t have one without the other. A recent example in my own life as a consumer happened just last week. I went through one of those excruciating experiences we all face sooner or later...I had to buy a new smartphone. The salesperson took me through various options, answered my many questions (hey, it’s how we learn stuff!), and by process of elimination helped me select the right phone for my needs. A sale was born. The “a-ha” moment in my eyes unquestionably occurred immediately following the signing of my autograph on the credit card slip. I put their service game to the test. How good was the salesperson going to be helping me set up my phone, explain the nuances, suggest new apps, and all that other junk we have to know about a new device? Click here to read the entire article at Hotel-Online.
Tune in to the Cetis blog.
Click here to visit and bookmark the Cetis blog page. Keep up-to-date on emerging Cetis news, features, white papers, books, brand standards, product announcements, trade show activities, industry developments, and much more. Have limited time to read? Browse the Cetis blog library by archive date, or quickly research and select articles from our growing database of nearly 100 hotel phone and hospitality industry category titles conveniently displays along the right column of the blog.
Visit with us on LiveChat.
Did you know that you can receive online assistance with product, pricing, support of Cetis hotel phones? The Cetis Account Manager team is here to help you with any hotel phone-related questions that you may have – before, during, or after your purchase. You may find the LiveChat feature on the lower right side of our Cetis, Teledex, TeleMatrix, and Scitec websites. We look forward to chatting with you!
