Cetis eNewsletter
October 2017
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Lightning strike in Georgia brings help from Illinois.
DNDC Telephone Company restores Mitel phone system…and customer confidence.
When the phone rang at the Cetis marketing office in Champaign, Illinois, Anna Saint, General Manager, Microtel Inn & Suites by Wyndham, Jasper, Georgia, was desperate to get her hotel phone system back in service after a recent lightning strike. After more than a week of phone calls and broken promises, Anna had finally decided to call the Wyndham Hotels corporate office vendor support line, and was pleasantly surprised at the results.
“I was really frustrated, when I finally called Wyndham Hotels support,” Anna shares, “They advised me to visit the company’s online vendor partner portal to find help. So I began scrolling for the first telephone vendor I could find on the list, and when I arrived at “C” I found the listing for Cetis, Inc.,” she explains.
“I could sense Anna’s frustration when I picked up the phone," says John Grubb, Senior VP Marketing, Cetis Inc. "She was polite and informative, but she let me know that she had just about exhausted options for help. A lightning strike had disabled the Mitel SX200 switch at the Microtel hotel, and none of her back office or guest room phones were working, so she was doing her best to manage the property with cell phones. I let her know that Cetis manufactures telephones and did not sell or maintain Mitel phone systems, but assured her that I would call DNDC Telephone Company, a local Mitel Silver Exclusive Partner, and speak with John Calderon, our longtime Cetis reseller partner in Champaign, Illinois. After hanging up the phone with Anna I was able to reach John, and share a few details about the challenges Anna was experiencing. John then placed a call to Anna’s mobile phone, which initiated a process that resulted in him dispatching a Mitel-certified technician team to Jasper, Georgia to get the hotel phone system back up and running,” Grubb adds.
According to John Calderon, CEO, DNDC Telephone Company, “Since we specialize in service and supporting the hospitality industry, we were able to immediately address the challenge facing Anna. After getting exact details pertaining to the property, discussion options, pricing, and planning the next steps, we could not only provide an agreeable quote to Anna, but we were able to assist her with every question that came up concerning the aftermath of the lightning strike, he explains. “We were then able to quickly put together the desperately needed replacement system, program it to their specifications, and personally deliver and install the equipment. Once everything was in place, the Microtel staff was trained on the new Mitel system, and we continued to follow up with Anna during the next few days to confirm that all operations were back to normal. What began as a catastrophe for Anna and the Microtel Inn was soon resolved once DNDC was made aware of the situation. As a long-time Mitel Partner, DNDC operates under the Mitel motto We will never leave the customer behind. Because of this motto, as well as our drive to be an advocate for our customers, all the steps taken are DNDC standards for assisting and maintaining our customer communication systems. This is exceptionally true for customers who suddenly find themselves without communications with their clients and patrons. We support businesses of all sizes and appreciate every opportunity to serve the business community, regardless of geographic location” with our Premise and Hosted Mitel platforms,” he concludes.
Click here to book reservations at Microtel Inn & Suites by Wyndham Jasper, or call +1.800.337.0050. To reach DNDC Telephone Company, write [email protected], or call 1-888-737-0011 for Cetis telephones and Mitel sales and service solutions. Click here to request a Cetis telephone quotation, or here to arrange a consultation.
“I was really frustrated, when I finally called Wyndham Hotels support,” Anna shares, “They advised me to visit the company’s online vendor partner portal to find help. So I began scrolling for the first telephone vendor I could find on the list, and when I arrived at “C” I found the listing for Cetis, Inc.,” she explains.
“I could sense Anna’s frustration when I picked up the phone," says John Grubb, Senior VP Marketing, Cetis Inc. "She was polite and informative, but she let me know that she had just about exhausted options for help. A lightning strike had disabled the Mitel SX200 switch at the Microtel hotel, and none of her back office or guest room phones were working, so she was doing her best to manage the property with cell phones. I let her know that Cetis manufactures telephones and did not sell or maintain Mitel phone systems, but assured her that I would call DNDC Telephone Company, a local Mitel Silver Exclusive Partner, and speak with John Calderon, our longtime Cetis reseller partner in Champaign, Illinois. After hanging up the phone with Anna I was able to reach John, and share a few details about the challenges Anna was experiencing. John then placed a call to Anna’s mobile phone, which initiated a process that resulted in him dispatching a Mitel-certified technician team to Jasper, Georgia to get the hotel phone system back up and running,” Grubb adds.
According to John Calderon, CEO, DNDC Telephone Company, “Since we specialize in service and supporting the hospitality industry, we were able to immediately address the challenge facing Anna. After getting exact details pertaining to the property, discussion options, pricing, and planning the next steps, we could not only provide an agreeable quote to Anna, but we were able to assist her with every question that came up concerning the aftermath of the lightning strike, he explains. “We were then able to quickly put together the desperately needed replacement system, program it to their specifications, and personally deliver and install the equipment. Once everything was in place, the Microtel staff was trained on the new Mitel system, and we continued to follow up with Anna during the next few days to confirm that all operations were back to normal. What began as a catastrophe for Anna and the Microtel Inn was soon resolved once DNDC was made aware of the situation. As a long-time Mitel Partner, DNDC operates under the Mitel motto We will never leave the customer behind. Because of this motto, as well as our drive to be an advocate for our customers, all the steps taken are DNDC standards for assisting and maintaining our customer communication systems. This is exceptionally true for customers who suddenly find themselves without communications with their clients and patrons. We support businesses of all sizes and appreciate every opportunity to serve the business community, regardless of geographic location” with our Premise and Hosted Mitel platforms,” he concludes.
Click here to book reservations at Microtel Inn & Suites by Wyndham Jasper, or call +1.800.337.0050. To reach DNDC Telephone Company, write [email protected], or call 1-888-737-0011 for Cetis telephones and Mitel sales and service solutions. Click here to request a Cetis telephone quotation, or here to arrange a consultation.
Add some bling.
Teledex E Series USB desk and RediDock remote handsets are now available in brushed silver metallic.
Submitted by Adam McMullen, Assistant Marketing Manager, Cetis, Inc.
Add some bling throughout your properties with Teledex E Series Brushed Silver Metallic Edition phones.
Available at no additional cost and without minimum quantity requirements, E Series desk sets and RediDock silver remote cordless handsets are designed to match the color and textures of contemporary smart devices and fixtures in your guest rooms.
Choose single or 2-line analog, VoIP, corded, or cordless configurations with or without built-in USB charging ports.
Click here to request a quotation for your next property renovation or new construction project.
Available at no additional cost and without minimum quantity requirements, E Series desk sets and RediDock silver remote cordless handsets are designed to match the color and textures of contemporary smart devices and fixtures in your guest rooms.
Choose single or 2-line analog, VoIP, corded, or cordless configurations with or without built-in USB charging ports.
Click here to request a quotation for your next property renovation or new construction project.
Are your hotel phones ready for business?
Get ready with Cetis analog and VoIP telephone solutions.
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Click on the video to view a day in the life of a typical hotel phone, and begin to re-discover the important role your phones play in helping ensure a positive guest experience throughout your hotel properties.
In the lobby, hotel room, and common areas, your guests and staff require effective and convenient communications. Click here to review available Cetis phone models, and to request a quotation for your next renovation or new construction project. |
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Family plan.
Choose from 4 Cetis VoIP phone design families to fit your individual decor and technology requirements.
This may or may not look like your family, which is why Cetis offers 4 distinct VoIP hotel phone families and multiple models designed specifically to meet your individual design and technology requirements.
Choose from our Teledex M Series, E Series, I Series, and TeleMatrix 9600/3300 Series models, available in 1 and 2- line, corded, and cordless desk configurations with matching VoIP trimline, and RediDock remote cordless handset stations.
Click here to view Cetis VoIP telephone models, and to request a quotation for your next property renovation or new construction project
Choose from our Teledex M Series, E Series, I Series, and TeleMatrix 9600/3300 Series models, available in 1 and 2- line, corded, and cordless desk configurations with matching VoIP trimline, and RediDock remote cordless handset stations.
Click here to view Cetis VoIP telephone models, and to request a quotation for your next property renovation or new construction project
Colorful VoIP telephone options.
Only TeleMatrix offers VoIP cordless and corded phones with optional color handset inserts.
Still the most popular VoIP hotel phone family in the world, TeleMatrix 9600IP Series cordless and 3300IP Series VoIP corded phones have a proven record of dependability, a rich feature set, and optional handset color accent inserts.
- Available in single and two-line Black or Ash desk sets with matching 3300IP-TRM trimline, choose 5 or 10 programmable guest service keys in 1.8, 1.9, or 2.4 GhZ frequencies with AutoSync automatic remote cordless handset pairing, optional battery backup for power outages, patented OneTouch voice mail retrieval, RJ45 Ethernet PassThrough port (3300 Series), and optional handset color inserts in 7 standard or custom colors and matching cordless handset kit charging stations.
Complement your hotel brand colors, or simply add a touch of color accent with your choice of 7 standard or custom handset color inserts. Choose single or two-line VoIP cordless and corded models and 3300IP-TRM VoIP trimline. Click here to request a quotation for your next property renovation or new construction project.
Some hotel guests aren't bringing smart devices.
But most guests are bringing multiple smart devices into the guest room.
Help your guests re-charge smart devices inside the guest room with Teledex E Series USB phones, or USB Series universal charging stations. USB charging ports are conveniently located for guests to charge devices from either side of the nightstand or desk.
Recent hospitality industry research confirms that guests are bringing multiple mobile devices into the guest room. By definition, mobile devices need to be charged, and re-charged, which is why Cetis offers USB plug-in port solutions designed to meet the emerging requirements of your business and leisure guests. Providing the convenience of USB charging for your guests is good business. Keep guests coming back and drive return reservation revenues with Cetis guest device USB charging solutions. Click here to explore solutions, and to request a quotation.
Recent hospitality industry research confirms that guests are bringing multiple mobile devices into the guest room. By definition, mobile devices need to be charged, and re-charged, which is why Cetis offers USB plug-in port solutions designed to meet the emerging requirements of your business and leisure guests. Providing the convenience of USB charging for your guests is good business. Keep guests coming back and drive return reservation revenues with Cetis guest device USB charging solutions. Click here to explore solutions, and to request a quotation.
Hotel-Online News
Why selling all rooms by feature works.
Selling features requires continuous predictive room assignment far into the future.
By Pierre Boettner, Founder and CEO, hospitalityPulse
Distribution has become the core focus for hotels, and I’m not crazy enough to think this will change anytime soon (but I‘ve been around long enough to know that change is needed). As a result, hoteliers are reluctant to make beneficial, high-return shifts in the way rooms are sold because of a preconceived notion that it won’t be compatible with current distribution.
Believe it or not, we can change this industry for the better and still properly provide availability to all the necessary parties (OTAs, GDSs, and so forth). Among the most impacting changes hotels can make right now is to sell rooms based on features: bed type, top floor/bottom floor, view, balcony, and so forth. Trust me, travelers want this far more than they want that new and improved mini bar or that mobile app.
Meanwhile, hoteliers are beginning to realize that they have lost ownership of their rates, but they still need to be the masters of their inventory and availability. And if travelers demand specific features there is a way not only to monetize these, but also in the process make the booking flow simpler and more efficient, giving guests a real incentive to book directly.
Selling features requires continuous predictive room assignment far into the future. Contrary to general belief, this is fully compatible with current distribution systems. Why? Because the CRS is not the master of availability that hotels often fashion it to be. This belief is simply a by-product of our emphasis on distribution. If you think about it, the PMS is the only place that houses all categories of information about rooms—room blocks, reservations, out of order, housekeeping status, room number occupancy, overbooking limits, and allocations. And it makes sense that the PMS would house the most comprehensive information since it is connected to the actual hotel–you know, where the rooms physically exist.
When you begin thinking of the hotel as the real master of availability, you realize that rooms are assigned in the PMS by hotel staff. An assignment that is done manually, is short-term oriented, and limited in scope and quality by our inherent flaws. Instead, the PMS can feed a room assignment system that will use projected future assignments to compute the true availability of rooms and features for all dates in the booking window. This feature inventory engine (FIRE) can then feed your online booking engine without any change to the OTAs, the GDSs, the CRS, and even the PMS itself. These simply continue to book as they do today and these bookings flow to the PMS and from there to roomPulse, where in real time, every reservation is temporarily assigned a room. Unlike in a manual system of the same design, this also maintains the full flexibility that is required in a constantly changing, and largely unpredictable environment. For feature selling to work properly, the hotel’s inventory must be viewed holistically, and room assignment is at the core of the process. Click here to read the entire article at Hotel-Online.
Distribution has become the core focus for hotels, and I’m not crazy enough to think this will change anytime soon (but I‘ve been around long enough to know that change is needed). As a result, hoteliers are reluctant to make beneficial, high-return shifts in the way rooms are sold because of a preconceived notion that it won’t be compatible with current distribution.
Believe it or not, we can change this industry for the better and still properly provide availability to all the necessary parties (OTAs, GDSs, and so forth). Among the most impacting changes hotels can make right now is to sell rooms based on features: bed type, top floor/bottom floor, view, balcony, and so forth. Trust me, travelers want this far more than they want that new and improved mini bar or that mobile app.
Meanwhile, hoteliers are beginning to realize that they have lost ownership of their rates, but they still need to be the masters of their inventory and availability. And if travelers demand specific features there is a way not only to monetize these, but also in the process make the booking flow simpler and more efficient, giving guests a real incentive to book directly.
Selling features requires continuous predictive room assignment far into the future. Contrary to general belief, this is fully compatible with current distribution systems. Why? Because the CRS is not the master of availability that hotels often fashion it to be. This belief is simply a by-product of our emphasis on distribution. If you think about it, the PMS is the only place that houses all categories of information about rooms—room blocks, reservations, out of order, housekeeping status, room number occupancy, overbooking limits, and allocations. And it makes sense that the PMS would house the most comprehensive information since it is connected to the actual hotel–you know, where the rooms physically exist.
When you begin thinking of the hotel as the real master of availability, you realize that rooms are assigned in the PMS by hotel staff. An assignment that is done manually, is short-term oriented, and limited in scope and quality by our inherent flaws. Instead, the PMS can feed a room assignment system that will use projected future assignments to compute the true availability of rooms and features for all dates in the booking window. This feature inventory engine (FIRE) can then feed your online booking engine without any change to the OTAs, the GDSs, the CRS, and even the PMS itself. These simply continue to book as they do today and these bookings flow to the PMS and from there to roomPulse, where in real time, every reservation is temporarily assigned a room. Unlike in a manual system of the same design, this also maintains the full flexibility that is required in a constantly changing, and largely unpredictable environment. For feature selling to work properly, the hotel’s inventory must be viewed holistically, and room assignment is at the core of the process. Click here to read the entire article at Hotel-Online.
Tune in to the Cetis blog.
Click here to visit and bookmark the Cetis blog page. Keep up-to-date on emerging Cetis news, features, white papers, books, brand standards, product announcements, trade show activities, industry developments, and much more. Have limited time to read? Browse the Cetis blog library by archive date, or quickly research and select articles from our growing database of nearly 100 hotel phone and hospitality industry category titles conveniently displays along the right column of the blog.
Visit with us on LiveChat.
Did you know that you can receive online assistance with product, pricing, support of Cetis hotel phones? The Cetis Account Manager team is here to help you with any hotel phone-related questions that you may have – before, during, or after your purchase. You may find the LiveChat feature on the lower right side of our Cetis, Teledex, TeleMatrix, and Scitec websites. We look forward to chatting with you!
