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Cetis eNewsletter
November 2017
Panasonic and Cetis complete interop certification.
DNDC Telephone Company restores Mitel phone system…and customer confidence.
Cetis has announced that Teledex and TeleMatrix brand VoIP phones have been interop-certified by Panasonic, a leading global provider of Unified Communications and Collaboration (UCC) services.
Teledex and TeleMatrix corded and cordless VoIP hotel phones by Cetis have been validated to be interoperable with the Panasonic KX-NS700, KX-NS700G, and KX-NS1000communication servers.
Cetis telephone models include Teledex M Series, Teledex E Series, Teledex I Series, TeleMatrix 9600 Series, and TeleMatrix 3300 Series.
According to Oliver Bodden, Product Manager, Unified Communications Panasonic System Communications Company of North America, “At Panasonic, we are committed to providing the very best in quality, performance, and interoperability solutions to our business customers of all sizes. We are pleased to announce the interoperability with Teledex, and TeleMatrix VoIP phones by Cetis, ensuring our customers have the best tools to meet their communication needs,” he concludes.
“We look forward to demonstrating the dependability, design and color flexibility of Teledex and TeleMatrix VoIP phone solutions with Panasonic for the KX-NS series communication servers across a broad range of customer requirements,” says Bryce Bowman, Vice President of Sales, Cetis, Inc.
Click here for product and pricing details on Panasonic smart communication servers, or here for interop-certified Teledex, and TeleMatrix VoIP telephones.
Teledex and TeleMatrix corded and cordless VoIP hotel phones by Cetis have been validated to be interoperable with the Panasonic KX-NS700, KX-NS700G, and KX-NS1000communication servers.
Cetis telephone models include Teledex M Series, Teledex E Series, Teledex I Series, TeleMatrix 9600 Series, and TeleMatrix 3300 Series.
According to Oliver Bodden, Product Manager, Unified Communications Panasonic System Communications Company of North America, “At Panasonic, we are committed to providing the very best in quality, performance, and interoperability solutions to our business customers of all sizes. We are pleased to announce the interoperability with Teledex, and TeleMatrix VoIP phones by Cetis, ensuring our customers have the best tools to meet their communication needs,” he concludes.
“We look forward to demonstrating the dependability, design and color flexibility of Teledex and TeleMatrix VoIP phone solutions with Panasonic for the KX-NS series communication servers across a broad range of customer requirements,” says Bryce Bowman, Vice President of Sales, Cetis, Inc.
Click here for product and pricing details on Panasonic smart communication servers, or here for interop-certified Teledex, and TeleMatrix VoIP telephones.
M Series digital LED clock upgrade.
Act now and save with this limited-time offer.
Act now to order your new Teledex M Series Standard analog corded phones with LED Clock upgrade. This is a limited time Clock upgrade offer available through December 31, 2017.
M Series Standard phones are also equipped with built-in USB charging ports, patented OneTouch voice mail retrieval, and optional crystal plastic faceplates.
Click here for product details, or here to complete the form. Enter Promo Code MSC123117 in the Request box of the form.
M Series Standard phones are also equipped with built-in USB charging ports, patented OneTouch voice mail retrieval, and optional crystal plastic faceplates.
Click here for product details, or here to complete the form. Enter Promo Code MSC123117 in the Request box of the form.
SOHO Grand chooses micro-footprint E Series phones.
SOHO Grand Hotel purchases space-saving Teledex E Series phones.
The Soho Grand Hotel, 310 W. Broadway, New York City, has purchased 380 contemporary, micro-footprint Teledex E SeriesE100 single-line analog hotel phones through Cetis partner Hotel Communication Supply, Inc.
Opened on August 4, 1996, the Soho Grand Hotel is famous for establishing itself as Manhattan’s first luxury downtown boutique hotel, located alongside world renowned art galleries, boutiques and restaurants. To book reservations, call 212-965-3000 or visit the hotel website.
Contact Hotel Communication Supply at +1.954.332.6535, or click here to request a quotation for phones for your next property renovation or new construction project.
Opened on August 4, 1996, the Soho Grand Hotel is famous for establishing itself as Manhattan’s first luxury downtown boutique hotel, located alongside world renowned art galleries, boutiques and restaurants. To book reservations, call 212-965-3000 or visit the hotel website.
Contact Hotel Communication Supply at +1.954.332.6535, or click here to request a quotation for phones for your next property renovation or new construction project.
Grand Timber Lodge takes the lift to E Series.
Teledex E Series hotel phones specified for Grand Timber Lodge.
Grand Timber Lodge, located at 75 Snowflake Drive, Brekenridge in the Rocky Mountains, has purchased 350 Teledex E Series E100 single-line analog corded phones from Cetis reseller partner, Hotel Communication Supply. Grand Timber Lodge was developed by Breckenridge Grand Vacations, which is also the parent company of Gold Point Resort, Grand Lodge on Peak 7, and the newly added Grand Colorado on Peak 8 in Breckenridge. Call the resort at 888.783.8833, Ext. 3046 between 9 a.m.-5 p.m. to arrange room reservations.
Contact Hotel Communication Supply at +1.954.332.6535, or click here to request a quotation for phones for your next property renovation or new construction project.
Contact Hotel Communication Supply at +1.954.332.6535, or click here to request a quotation for phones for your next property renovation or new construction project.
Guest Satisfaction 101.
Room phones can help ensure guest satisfaction, and positive online reviews.
Submitted by Adam McMullen, Assistant Marketing Manager, Cetis, Inc.
The in-room phone is the first line of defense when dealing with guest complaints. Providing easy speed dial access to the front desk and concierge services can be the difference between quickly resolving a customer complaint, or further aggravating the situation by forcing the guest to find other ways to voice their frustrations. In my experience traveling, it is never a positive sign when I have to walk all the way down to the front desk to make a complaint or ask for additional supplies. I am not happy doing it, and the front desk attendant who is usually busy checking in other guests is inconvenienced by my request. In addition, guests are now using social media and web review sites to sound off on companies that they feel have not adequately addressed their complaint. Cetis hotel phones provide your guest with a clean and easy way to resolve any issues and catch the complaint before it goes viral! Click here to ask the Cetis concierge how you can help protect your properties from negative reviews.
Are your room phones out-of-date?
Six signs that your room phones are out-of-date.
Submitted by Adam McMullen, Assistant Marketing Manager, Cetis, Inc.
Hotel guests have increasingly rigorous standards when choosing a place to stay during travel. In fact, with the advent of alternative lodging options, today's traveler may have even higher expectations when they are choosing a hotel. Both business and personal travelers have come to expect that even the most inexpensive hotels should offer what they consider standard amenities like free wifi. Many also expect the guest room décor and technology to be as current as possible. Knowing this, most hotels have equipped their rooms with flat screen tvs, modern furniture, and updated appliances, but have often skipped updating the room phone. But room phones should also be viewed as a décor piece and updated just as often, if not more often than other in-room appliances. And because guest room phones are required for emergencies, enhance guest services, and provide a convenient communications tool for the guest that does not have (or chooses not to use) a cell phone, updating the room phone is good business. Yes, it may be tough to decide when is the right time to update the room phone, but hopefully 6 Signs Your Guest Room Phone is Out-Of-Date can help highlight early trouble signs, and help prevent guest complaints and dissatisfaction that could lead to decreased bookings. Click on the each sign below to read a quick summary:
Sign #1: Discoloration - Is your guest room telephone the oldest thing in the room? If not, does it still look like the oldest thing in the room?
Sign #2: Tangled Cords - A dirty, discolored old room phone with a tangled handset cord is bound to lead to frustrated guests, and perhaps a failed inspection, and negative social reviews.
Sign #3: Malfunctioning LED Lamps - Whether they stop lighting up completely, or stop turning off when the indicated feature is deactivated, a malfunctioning LED light in the guest room is an inconvenience to the guest as well as the hotel staff.
Sign #4: Worn Buttons - Due to repeated use and cleaning, printed numerical buttons on a room phone may begin to wear over time.
Sign #5: Faceplate Corrections or Edits - If the information is no longer correct or the faceplate has been defaced, your guest could be required to waste a trip down to the front desk with questions or complaints.
Sign #6: Stains - Phones get spilled on, sneezed on, and even colored on by guests...which can cause them to stick out as one of the most unsanitary appliances in the room.
Sign #1: Discoloration - Is your guest room telephone the oldest thing in the room? If not, does it still look like the oldest thing in the room?
Sign #2: Tangled Cords - A dirty, discolored old room phone with a tangled handset cord is bound to lead to frustrated guests, and perhaps a failed inspection, and negative social reviews.
Sign #3: Malfunctioning LED Lamps - Whether they stop lighting up completely, or stop turning off when the indicated feature is deactivated, a malfunctioning LED light in the guest room is an inconvenience to the guest as well as the hotel staff.
Sign #4: Worn Buttons - Due to repeated use and cleaning, printed numerical buttons on a room phone may begin to wear over time.
Sign #5: Faceplate Corrections or Edits - If the information is no longer correct or the faceplate has been defaced, your guest could be required to waste a trip down to the front desk with questions or complaints.
Sign #6: Stains - Phones get spilled on, sneezed on, and even colored on by guests...which can cause them to stick out as one of the most unsanitary appliances in the room.
Hotel-Online News
When guests complain, be all ears.
Respond in such a way as to not only fix what is broken, but also to show compassion for the guests’ inconveniences.
By Doug Kennedy - Considering all of the many components of a positive guest experience during even just a 24 hour stay, and how many guests are in a hotel on any given night, it should not be surprising to any hotelier that at some point during a shift every colleague is likely to encounter complaints. Surely we can and should do all that is possible to prevent short comings, but it is also essential to train everyone how to respond in such a way as to not only fix what is broken, but also to show compassion for the guests’ inconveniences.
To their credit, most hotel operators seem to be working hard to improve the overall quality of the “physical product” such cleanliness, amenities, F&B offerings, and comfort of the guest room itself. Perhaps this is due to sincere concern for guests, but I suspect it is also out of an awareness of the impact of online guest reviews and social media postings. That being said, as a frequent traveler I still experience inconveniences just about every time I stay in a different hotel, which for me is usually about 6 different times per month. If it is a minor issue I often don’t even bother to mention it, but sometimes reporting it unavoidable.
When I do report a shortcoming, I find that the issue is nearly always resolved immediately, but what’s sorely missing is any sort of empathy or apology for the inconvenience I have encountered. One frequently recurring example is when my electronic key cards mysteriously de-activate, and NO, I DON’T put them next to my mobile phone! It happens to me with traditional credit-card style key cards with magnetic strips and even with the newer models that you wave in front of the lock. I don’t ever know if the problem is with the card itself, or more likely with a front desk colleague who punched in the wrong departure date in their system, but it seems to occur at least 1-2 times per month.
This always seems to happen to me in the most inconvenient circumstances, such as when my room is the last one located at the end of a very long hallway, when I am making a quick pit-stop to use the bathroom between meetings, or when I’m rushing back for a scheduled conference call.
After trudging back to the desk, waiting in line, and reporting my frustrating experience, what I most often hear the colleague say is “Okay sir here you go!” or even worse, “No problem, I’ll get you a new one.” (It may be “no problem to YOU, but it is a big problem for ME!) Rare is the occasion when I actually have someone apologize for my inconvenience and – rarer still – empathize with how frustrating it is when this happens.
Similarly, when I report other common inconveniences at the front desk, in the restaurant, in the meeting rooms and elsewhere, I most often hear the colleague moving right to the solution without taking ownership for what went wrong. Examples:
Yes, it is important to “fix” the guest complaint, but to win guests’ loyalty and regain their confidence, what’s as important - if not more - is to show compassion for the complainer. During the hospitality training workshops which I conduct worldwide for frontline colleagues, I share a model using the acronym “EARS.” The idea is that when guest complain, we hoteliers want to be “all EARS.” The acronym itself is a good reminder that when guests are upset the first thing to remember is to let them fully vent their frustration; be an attentive listener. Then once they are done sharing all of the personal details of how this shortcoming created unique inconveniences, only then is it time for us to do some talking. Click here to read the entire article at Hotel-Online.
To their credit, most hotel operators seem to be working hard to improve the overall quality of the “physical product” such cleanliness, amenities, F&B offerings, and comfort of the guest room itself. Perhaps this is due to sincere concern for guests, but I suspect it is also out of an awareness of the impact of online guest reviews and social media postings. That being said, as a frequent traveler I still experience inconveniences just about every time I stay in a different hotel, which for me is usually about 6 different times per month. If it is a minor issue I often don’t even bother to mention it, but sometimes reporting it unavoidable.
When I do report a shortcoming, I find that the issue is nearly always resolved immediately, but what’s sorely missing is any sort of empathy or apology for the inconvenience I have encountered. One frequently recurring example is when my electronic key cards mysteriously de-activate, and NO, I DON’T put them next to my mobile phone! It happens to me with traditional credit-card style key cards with magnetic strips and even with the newer models that you wave in front of the lock. I don’t ever know if the problem is with the card itself, or more likely with a front desk colleague who punched in the wrong departure date in their system, but it seems to occur at least 1-2 times per month.
This always seems to happen to me in the most inconvenient circumstances, such as when my room is the last one located at the end of a very long hallway, when I am making a quick pit-stop to use the bathroom between meetings, or when I’m rushing back for a scheduled conference call.
After trudging back to the desk, waiting in line, and reporting my frustrating experience, what I most often hear the colleague say is “Okay sir here you go!” or even worse, “No problem, I’ll get you a new one.” (It may be “no problem to YOU, but it is a big problem for ME!) Rare is the occasion when I actually have someone apologize for my inconvenience and – rarer still – empathize with how frustrating it is when this happens.
Similarly, when I report other common inconveniences at the front desk, in the restaurant, in the meeting rooms and elsewhere, I most often hear the colleague moving right to the solution without taking ownership for what went wrong. Examples:
- “The Internet code you gave me stopped working….” “Okay, I’ll reset it.”
- “My room service order is very late...” “We’ll check on it.”
- “Housekeeping forgot to replace the coffee packets…” “We’ll send some right up.”
- “The bottom of the iron is dirty…” “We’ll send you a clean one.”
Yes, it is important to “fix” the guest complaint, but to win guests’ loyalty and regain their confidence, what’s as important - if not more - is to show compassion for the complainer. During the hospitality training workshops which I conduct worldwide for frontline colleagues, I share a model using the acronym “EARS.” The idea is that when guest complain, we hoteliers want to be “all EARS.” The acronym itself is a good reminder that when guests are upset the first thing to remember is to let them fully vent their frustration; be an attentive listener. Then once they are done sharing all of the personal details of how this shortcoming created unique inconveniences, only then is it time for us to do some talking. Click here to read the entire article at Hotel-Online.
Tune in to the Cetis blog.
Click here to visit and bookmark the Cetis blog page. Keep up-to-date on emerging Cetis news, features, white papers, books, brand standards, product announcements, trade show activities, industry developments, and much more. Have limited time to read? Browse the Cetis blog library by archive date, or quickly research and select articles from our growing database of nearly 100 hotel phone and hospitality industry category titles conveniently displays along the right column of the blog.
Visit with us on LiveChat.
Did you know that you can receive online assistance with product, pricing, support of Cetis hotel phones? The Cetis Account Manager team is here to help you with any hotel phone-related questions that you may have – before, during, or after your purchase. You may find the LiveChat feature on the lower right side of our Cetis, Teledex, TeleMatrix, and Scitec websites. We look forward to chatting with you!
