Cetis eNewsletter
November 2018

What do you mean "My room is out-of-service"?

Avoid the embarrassment of an Out-Of-Service (OOS) room with Cetis spare and replacement phones.
Something as simple as a broken handset cord, or beverage spill could take a room out of service and create guest complaints, if you don’t maintain spare phones on hand. Plan ahead to avoid Out-Of-Service (OOS) or Out-Of-Order (OOO) rooms and help ensure guest satisfaction and positive online reviews by ordering Cetis spare and replacement room phones. For all chain scale requirements, we recommend that you follow brand standard guidelines, or maintain an inventory of at least 10% spare phones (see chart). ​Click here to order your spare or replacement Teledex, TeleMatrix, or Scitec phones.
teledex-m-series-usb-charging
Teledex E Series USB

Are your room phones out-of-date?

Hotel guests have increasingly rigorous standards when choosing a place to stay during travel.

In fact, with the advent of alternative lodging options, today's traveler may have even higher expectations when they are choosing a hotel. Both business and personal travelers have come to expect that even the most inexpensive hotels should offer what they consider standard amenities like free wifi.

Many also expect the guest room décor and technology to be as current as possible. Knowing this, most hotels have equipped their rooms with flat screen tvs, modern furniture, and updated appliances, but have often skipped updating the room phone.

But room phones should also be viewed as a décor piece and updated just as often, if not more often than other in-room appliances. And because guest room phones are required for emergencies, enhance guest services, and provide a convenient communications tool for the guest that does not have (or chooses not to use) a cell phone, updating the room phone is good business. 

Yes, it may be tough to decide when is the right time to update the room phone, but hopefully 6 Signs Your Guest Room Phone is Out-Of-Date can help highlight early trouble signs, and help prevent guest complaints and dissatisfaction that could lead to decreased bookings.

Click here to order spare or replacement Teledex, TeleMatrix, and Scitec hotel phones.
  1. Discoloration - Is your guest room telephone the oldest thing in the room? If not, does it still look like the oldest thing in the room?
  2. Tangled Cords - A dirty, discolored old room phone with a tangled handset cord is bound to lead to frustrated guests, and perhaps a failed inspection, and negative social reviews.
  3. Malfunctioning LED Lamps - Whether they stop lighting up completely, or stop turning off when the indicated feature is deactivated, a malfunctioning LED light in the guest room is an inconvenience to the guest as well as the hotel staff.
  4. Worn Buttons - Due to repeated use and cleaning, printed numerical buttons on a room phone may begin to wear over time.
  5. Faceplate Corrections or Edits - If the information is no longer correct or the faceplate has been defaced, your guest could be required to waste a trip down to the front desk with questions or complaints.
  6. Stains - Phones get spilled on, sneezed on, and even colored on by guests...which can cause them to stick out as one of the most unsanitary appliances in the room.

This is M Series design.

Hoteliers appreciate the sophisticated, angular look of Teledex M Series hotel phones. ​
Designed and engineered specifically for hospitality applications, Teledex M Series phones are available in analog, VoIP, corded, and cordless configurations with optional Bluetooth pairing, and digital alarm clock, plus standard built-in USB guest smart device charging ports are standard on both on the phone, and matching RediDock remote handset kits. Matching analog and VoIP lobby, and MTrim trimline sets are also 
available to complete the M Series family. ​ Advance your guest room design footprint to the next level, and give your guests the design and telephony features that they deserve. ​​Click here to request a quotation, or here to arrange a consultation.

Texting isn't always efficient.

An inexpensive hotel common area landline phone often outperforms mobile phone technology.
Texting is a great way to communicate, however, in the hotel lobby, at the elevator landing, pool, or in common areas, cell phones are not always the most efficient method of communication.Designed for tight spaces and tighter budgets, Teledex Nugget Series small footprint phones save space in wall mount configuration as well as the nightstand. ​Equipped with 0 or 3 programmable guest service keys, and a dial pad that is tucked away to leave room for a customizable faceplate, Nugget Series offers single-line functionality at an affordable price. Click here for product details, or here to request a quotation.

Take a closer look.

Teledex E Series USB phones. Now with built-in USB charging ports.
Take a closer look at Teledex E Series USB hotel phones. They not only save space on the desktop or nightstand, but are now available with built-in smart device USB charging ports in analog, VoIP, corded or cordless configurations. Features include patented OneTouch voice mail technology for hands-free auto-dialing and retrieval, up to 12 guest service keys, and customizable faceplates. Click here to request a quotation, or here to arrange a consultation.

Tune in to the Cetis blog.

Cetis Blog
Click here to visit and bookmark the Cetis blog page. Keep up-to-date on emerging Cetis news, features, white papers, books, brand standards, product announcements, trade show activities, industry developments, and much more. Have limited time to read? Browse the Cetis blog library by archive date, or quickly research and select articles from our growing database of nearly 100 hotel phone and hospitality industry category titles conveniently displays along the right column of the blog.

Visit with us on LiveChat.

Cetis Live Chat
​Did you know that you can receive online assistance with product, pricing, support of Cetis hotel phones? The Cetis Account Manager team is here to help you with any hotel phone-related questions that you may have – before, during, or after your purchase. You may find the LiveChat feature on the lower right side of our Cetis, Teledex, TeleMatrix, and Scitec websites. We look forward to chatting with you!