Cetis eNewsletter
December 2015
Cetis And NEC Netherlands Leverage Smart Hospitality Partnership For Augustine Prague System Upgrades.
Augustine Prague, a Luxury Collection Hotel, has chosen Teledex E Series hotel phones for installation in the hotel's 101 exceptional rooms including 12 suites and fascinating 4 signature suites.
Cetis Smart Hospitality partner, NEC Netherlands, has installed 243 Teledex E Series VoIP hotel phones throughout the hotel guest rooms and suites.
Centrally located in the heart of Prague between Prague Castle and the Charles Bridge, in the picturesque Lesser Town district, Augustine, a Luxury Collection Hotel, Prague is the quintessence of Prague’s historic character and beauty.
The hotel has been created from a set of seven buildings dating back to 1284, many of which have historical significance, especially the enchanting thirteen century Augustinian St. Thomas Monastery. Rich in history and design, Augustine provides an extraordinary backdrop for top level meetings, exclusive incentives or spectacular weddings. Our variety of meeting facilities comprises of a majestic 196 m2 Ballroom, 4 meeting rooms with state-of-the-art settings and selection of inner courtyards ideal for summer events. Click here to book a reservation at the Augustine. Click here to request product and pricing details on Teledex brand hotel phones.
Cetis Smart Hospitality partner, NEC Netherlands, has installed 243 Teledex E Series VoIP hotel phones throughout the hotel guest rooms and suites.
Centrally located in the heart of Prague between Prague Castle and the Charles Bridge, in the picturesque Lesser Town district, Augustine, a Luxury Collection Hotel, Prague is the quintessence of Prague’s historic character and beauty.
The hotel has been created from a set of seven buildings dating back to 1284, many of which have historical significance, especially the enchanting thirteen century Augustinian St. Thomas Monastery. Rich in history and design, Augustine provides an extraordinary backdrop for top level meetings, exclusive incentives or spectacular weddings. Our variety of meeting facilities comprises of a majestic 196 m2 Ballroom, 4 meeting rooms with state-of-the-art settings and selection of inner courtyards ideal for summer events. Click here to book a reservation at the Augustine. Click here to request product and pricing details on Teledex brand hotel phones.
Cetis Announces Broadsoft Broadworks SIP Interface Interop Certification.
Teledex E Series VoIP hotel phone.
Cetis has announced that Teledex and TeleMatrix brand VoIP hotel phones have been interop-certified by BroadSoft, a leading global provider of Unified Communications and Collaboration (UCC) services.
Designed specifically for hospitality applications, a number of Teledex and TeleMatrix hotel phones by Cetis have been validated to be interoperable with the BroadWorks SIP interface, including Teledex M Series, Teledex E Series, Teledex I Series, TeleMatrix 9600 Series, and TeleMatrix 3300 Series.
"Because BroadWorks, is a Voice over Internet Protocol (VoIP) applications platform that enables service providers to deliver basic and enhanced voice services, hotel properties and management companies may take advantage of free hotel to hotel calls and shared staff resources if needed, notes Bryce Bowman, Vice President of Sales, Cetis, Inc.
According to David Johnson, Senior Sales Director, Cetis, Inc., "Broadsoft cloud-based telephony services offer enhanced business continuity, flexibility and scalability for hotels globally. And because SIP trunks give you more and cost less, the decision to move is often an easy one," he adds.
Click here to request product and pricing information on Broadsoft interop-certified Teledex and TeleMatrix brand VoIP hotel phones.
Designed specifically for hospitality applications, a number of Teledex and TeleMatrix hotel phones by Cetis have been validated to be interoperable with the BroadWorks SIP interface, including Teledex M Series, Teledex E Series, Teledex I Series, TeleMatrix 9600 Series, and TeleMatrix 3300 Series.
"Because BroadWorks, is a Voice over Internet Protocol (VoIP) applications platform that enables service providers to deliver basic and enhanced voice services, hotel properties and management companies may take advantage of free hotel to hotel calls and shared staff resources if needed, notes Bryce Bowman, Vice President of Sales, Cetis, Inc.
According to David Johnson, Senior Sales Director, Cetis, Inc., "Broadsoft cloud-based telephony services offer enhanced business continuity, flexibility and scalability for hotels globally. And because SIP trunks give you more and cost less, the decision to move is often an easy one," he adds.
Click here to request product and pricing information on Broadsoft interop-certified Teledex and TeleMatrix brand VoIP hotel phones.
Helping our hospitality industry partners ensure a positive guest experience.
The December issue of Hotel Management magazine features a new Teledex® full-page advertisement citing our commitment to helping our global hospitality industry partners ensure a positive guest experience since 1982.
In 1982, Teledex invented the very first hotel telephone. Since then, more than 15 million Teledex brand hotel phones have been installed in 125 countries, making Teledex the most recognized, trusted, and preferred hotel phone brand in the world.
Teledex is the inventor of the first hotel phones with programmable guest service keys and custom faceplate design, and the innovator of a host of hotel telephone technologies, including smart M Series built-in USB charging ports in both analog and VoIP configurations, and much more.
Acquired by Cetis in 2009, the Teledex brand continues to set the design, engineering, and performance standards for the hotel phones. And while others may copy Teledex style, they can’t copy Teledex innovation or quality. Or Teledex history.
Click here to view the complete Teledex product line, including 6 distinct Teledex hotel phone design families available to meet a variety of hotel property applications.
In 1982, Teledex invented the very first hotel telephone. Since then, more than 15 million Teledex brand hotel phones have been installed in 125 countries, making Teledex the most recognized, trusted, and preferred hotel phone brand in the world.
Teledex is the inventor of the first hotel phones with programmable guest service keys and custom faceplate design, and the innovator of a host of hotel telephone technologies, including smart M Series built-in USB charging ports in both analog and VoIP configurations, and much more.
Acquired by Cetis in 2009, the Teledex brand continues to set the design, engineering, and performance standards for the hotel phones. And while others may copy Teledex style, they can’t copy Teledex innovation or quality. Or Teledex history.
Click here to view the complete Teledex product line, including 6 distinct Teledex hotel phone design families available to meet a variety of hotel property applications.
Hotel-Online News
Top 10 Trends For 2016.
By Robert Rosch
2016 promises to be the most profitable year our industry has ever seen due to strong rate growth, minimal supply impact, low interest rates and oil prices and a somewhat minimal impact from disruptors like Airbnb, living wage bills and health care costs. As we do every year, following are the trends that will help you maximize your business opportunities in the year ahead.
Analytics rule! Everything is trackable now. Not only can we see how much attention a certain ad campaign is getting, but we can see the geographic location of the users interacting with it, their age, and a general idea on their income. Use this information to target your marketing efforts to your specific buyer persona and watch your ROI skyrocket. Also, arm yourself when looking into digital advertising campaigns. Do you know how much one visit to your website is worth in dollars? If you don’t, then how can you tell whether that banner ad you’re spending $200/month on and receiving 500 visits in referring traffic from is worth it? Knowledge is power and you have it all available at your fingertips.
Consolidation is only just beginning: The Marriott acquisition of Starwood and the Expedia acquisition of Orbitz are harbingers of a consolidation coming in the hotel industry. While it is too soon to determine what other brands or companies will decide to come together, it is clear that we are entering the age of consolidation as the economy enters the mature stage. The impact on guests and hoteliers will only be determined as this wave of consolidations plays out but for the immediate future, bigger is better.
Digital Marketing is dominated by two words: mobile and video: This is why live video streaming via a mobile device is so deserving of our attention; it is a true joining of the two best developed areas of digital marketing. The average user consumes more than 65 minutes of live video a day and this number is growing fast. Periscope alone averages 2 million daily active users with over 10 million total accounts created as of August 2015 (barely 5 months after it launched). Millennials look at live streaming video the same way past generations viewed television. The future of knowledge and culture is in digital, not print.
Invest in Capex immediately: While the money is available and cheap, take advantage now of major expenditures including renovations that may not only be required by the brand but will also revitalize your hotel now and through the next downturn. Remember, new supply is coming and a tired hotel loses twice—in 2016 when rates can be pushed to pay for the capital expense and in the future when demand drops and those who have renovated win! Moreover, the Sharing Economy could have a material impact on lodging demand by 2017.
Millennial Mindset trends toward group settings: Millennials and those who have the “millennial mindset” are looking for John Naisbitt’s hi-tech, hi-touch experience. They like a personalized, gourmet experience for a reasonable price and this has produced all new lobby designs in the hotel sector. Lobby bars and hotel restaurants are wide open with combination work, play and eat/drink spaces designed with this youthful customer in mind, one who is a “party of one” but “hanging out together.” So give them what they want—personalized experiences that create value. This group is quick to criticize via social media so “wow” customer service is your best protection here.
Click here to read the entire article at Hotel-Online.
2016 promises to be the most profitable year our industry has ever seen due to strong rate growth, minimal supply impact, low interest rates and oil prices and a somewhat minimal impact from disruptors like Airbnb, living wage bills and health care costs. As we do every year, following are the trends that will help you maximize your business opportunities in the year ahead.
Analytics rule! Everything is trackable now. Not only can we see how much attention a certain ad campaign is getting, but we can see the geographic location of the users interacting with it, their age, and a general idea on their income. Use this information to target your marketing efforts to your specific buyer persona and watch your ROI skyrocket. Also, arm yourself when looking into digital advertising campaigns. Do you know how much one visit to your website is worth in dollars? If you don’t, then how can you tell whether that banner ad you’re spending $200/month on and receiving 500 visits in referring traffic from is worth it? Knowledge is power and you have it all available at your fingertips.
Consolidation is only just beginning: The Marriott acquisition of Starwood and the Expedia acquisition of Orbitz are harbingers of a consolidation coming in the hotel industry. While it is too soon to determine what other brands or companies will decide to come together, it is clear that we are entering the age of consolidation as the economy enters the mature stage. The impact on guests and hoteliers will only be determined as this wave of consolidations plays out but for the immediate future, bigger is better.
Digital Marketing is dominated by two words: mobile and video: This is why live video streaming via a mobile device is so deserving of our attention; it is a true joining of the two best developed areas of digital marketing. The average user consumes more than 65 minutes of live video a day and this number is growing fast. Periscope alone averages 2 million daily active users with over 10 million total accounts created as of August 2015 (barely 5 months after it launched). Millennials look at live streaming video the same way past generations viewed television. The future of knowledge and culture is in digital, not print.
Invest in Capex immediately: While the money is available and cheap, take advantage now of major expenditures including renovations that may not only be required by the brand but will also revitalize your hotel now and through the next downturn. Remember, new supply is coming and a tired hotel loses twice—in 2016 when rates can be pushed to pay for the capital expense and in the future when demand drops and those who have renovated win! Moreover, the Sharing Economy could have a material impact on lodging demand by 2017.
Millennial Mindset trends toward group settings: Millennials and those who have the “millennial mindset” are looking for John Naisbitt’s hi-tech, hi-touch experience. They like a personalized, gourmet experience for a reasonable price and this has produced all new lobby designs in the hotel sector. Lobby bars and hotel restaurants are wide open with combination work, play and eat/drink spaces designed with this youthful customer in mind, one who is a “party of one” but “hanging out together.” So give them what they want—personalized experiences that create value. This group is quick to criticize via social media so “wow” customer service is your best protection here.
Click here to read the entire article at Hotel-Online.
In A World Without Room Phones.
If not for room phones, you would handle every angry guest complaint would be handled in public!
Sometimes a guest is unhappy...not just unhappy, but furious. Maybe not your fault but certainly your problem to resolve. If you didn’t have phones, this person may just show up at the front desk…wearing nothing but a towel and screaming in front of your other guests and staff. Wouldn’t it have been nicer if they could just call you from their room and keep matters private? Good phones in working order make your life easier. Any upset guest stories to share?
Visit With Us On LiveChat!
Did you know that you can receive online assistance with product, pricing, support of Cetis hotel phones? The Cetis Account Manager team is here to help you with any hotel phone-related questions that you may have – before, during, or after your purchase. You may find the LiveChat feature on the lower right side of our Cetis, Teledex, TeleMatrix, and Scitec websites. We look forward to chatting with you!
Remember to order spares.
Have enough spare phones to prevent room vacancies and complaints? Make sure to stock plenty of clean, working Cetis hotel phones, and parts for repairs as well. Between normal wear and tear, spills, sticky keys, and frayed cords, stocking extra parts and phones for easy replacement will prevent a lot of hassle in the long run. We recommend stocking an extra 15% of phones for your guestrooms, plus additional cords and handsets for replacements.
Why Cetis?
Financing
In partnership with m2 Lease Funds, Cetis offers a nationwide general equipment finance and leasing options for Cetis hotel phones. Cetis is committed to serving vendors and businesses where relationships matter. Our team works hard to understand your industry and company‘s unique needs, provide responsive and personal service, and develop the right funding solution for your success.
In partnership with m2 Lease Funds, Cetis offers a nationwide general equipment finance and leasing options for Cetis hotel phones. Cetis is committed to serving vendors and businesses where relationships matter. Our team works hard to understand your industry and company‘s unique needs, provide responsive and personal service, and develop the right funding solution for your success.
- Flexible plans to meet any budget, including step payments, seasonal payments, or quarterly payments.
- Progress payments with no additional fees.
- Application only for transactions up to $100k.
