Cetis eNewsletter
December 2016
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Rixos Seagate Sharm completes triple play with TeleMatrix 3300 Series phones.
TeleMatrix 3300 Series telephones feature a standard PassThrough RJ45 Ethernet port, and patented OneTouch voice mail retrieval technology.
Cetis, Inc., manufacturer of Teledex®, TeleMatrix®, and Scitec® brand analogue and VoIP telephones, has announced the installation of 1,000 TeleMatrix 3300 Series analogue guestroom phones and an equal number bathroom phones at Rixos Seagate Hotel Sharm El Shiekh Egypt, operated by Rixos Hotels, and owned by Radamis Group.
According to Dvise Telecom Solutions partner, Summit Technology’s Sales Manager, Bassem Fayez, “Rixos Seagate Sharm El Shiekh had a need to implement a complete triple-play solution, including a passive data network, Avaya IP telephony, and Telematrix hospitality analogue phones for guest rooms.”
An HPE active data network, Wi-Fi, Locatel IPTV, HPE servers and storage, STS implemented all the above within the hotel. The project involved providing IT infrastructure, network design and implementation, hardware supply and installation, application migration.
According to Dvise Telecom Solutions partner, Summit Technology’s Sales Manager, Bassem Fayez, “Rixos Seagate Sharm El Shiekh had a need to implement a complete triple-play solution, including a passive data network, Avaya IP telephony, and Telematrix hospitality analogue phones for guest rooms.”
An HPE active data network, Wi-Fi, Locatel IPTV, HPE servers and storage, STS implemented all the above within the hotel. The project involved providing IT infrastructure, network design and implementation, hardware supply and installation, application migration.
Challenges for the project included:
No infrastructure for hotel renovation
Very short implementation time
Raceways and cables paths were not yet completed
The benefits provided to the client on this project are:
Rixos Seagate chose Telematrix 3300 Series analogue phones for the project. "TeleMatrix 3300 Series phones are very popular due to their rugged construction and appealing design”, says Mahmood Khan, Director Corporate Sales at Dvise Telecom Solutions.
Click here to book reservations at the Rixos Seagate Sharm hotel, write [email protected], or call +20 69 3710130. For Telematrix brand product and pricing details, contact Dvise Telecom, or contact your TeleMatrix representative at +1.719.638.8821, write [email protected], or visit www.telematrix.net.
No infrastructure for hotel renovation
Very short implementation time
Raceways and cables paths were not yet completed
The benefits provided to the client on this project are:
- A single unified, fully redundant network
- Flexible and expandable solution
- Complete network security
- Customer satisfaction
Rixos Seagate chose Telematrix 3300 Series analogue phones for the project. "TeleMatrix 3300 Series phones are very popular due to their rugged construction and appealing design”, says Mahmood Khan, Director Corporate Sales at Dvise Telecom Solutions.
Click here to book reservations at the Rixos Seagate Sharm hotel, write [email protected], or call +20 69 3710130. For Telematrix brand product and pricing details, contact Dvise Telecom, or contact your TeleMatrix representative at +1.719.638.8821, write [email protected], or visit www.telematrix.net.
Something new?
Yes! D Series by Teledex. Fresh design. USB charging. Same faceplate!
How do you improve upon Teledex Diamond, the most popular hotel phone in the world? We began the development of D Series with a fresh new contemporary design, robust ergonomic open handset, and guest smart device USB charging ports, but maintained the same Diamond faceplate area...so Diamond Series owners may easily upgrade with existing faceplates.
D Series sets the new standard in analog corded hotel phone telephony in single or two-line models with built-in USB charging ports, up to 10 programmable guest service keys, patented OneTouch voice mail retrieval technology, and optional speakerphone. D Series, like all Teledex products, is thoughtfully designed to meet emerging guest preferences, and to last for many years in demanding hospitality environments. Click here to view the video, or here to request a quote.
D Series sets the new standard in analog corded hotel phone telephony in single or two-line models with built-in USB charging ports, up to 10 programmable guest service keys, patented OneTouch voice mail retrieval technology, and optional speakerphone. D Series, like all Teledex products, is thoughtfully designed to meet emerging guest preferences, and to last for many years in demanding hospitality environments. Click here to view the video, or here to request a quote.
What moves you?
Your guests are interacting with the room phone. Give them the features that they expect.
What moves you is probably connected to driving a positive guest experience. And because guests actually do interact with the room phone, a contemporary, feature-rich phone can help ensure positive guest reviews.
From traditional guest service keys, to patented OneTouch voice mail retrieval, and built-in USB guest smart device charging ports, Cetis offers a wide range of connection possibilities.
Click here to request a phone quotation, or here to arrange a consultation.
From traditional guest service keys, to patented OneTouch voice mail retrieval, and built-in USB guest smart device charging ports, Cetis offers a wide range of connection possibilities.
Click here to request a phone quotation, or here to arrange a consultation.
Hotel-Online News
Here's what you can learn from last month's 6,796 social posts at your hotel.
Guests on property can post more than 200 times per day, according to Local Measure, whose social intelligence platform empowers hotels to drive customer loyalty.
Research from Local Measure, the leading location-based social platform for hotels and the tourism industry, found that guest’s social media posts – via Facebook, Instagram, Twitter and Weibo – can total more than 200 a day, providing a hotel with valuable guest profile, data and preference information unavailable anywhere else.
Marshalling that data, understanding it and using it as a basis for guest interaction, can build loyalty, positive guest engagement and higher ADR in ways that were impossible prior to the proliferation of online social media communication.
Case in point, Local Measure found that 4,946 people posted 6,976 times from within the Plaza Hotel in NYC in March, 2016, and “checked-in” 27,845 times. Using its unique location-based technology, Local Measure analyzed the posts – all of which were in the public domain, and found, for example, that 7% of the posts mentioned food – and that the Plaza’s afternoon tea was among the most photographed food at the hotel. It also identified the guest that posted most frequently, which online communicator was most influential on social networks, and which one posted the most content.
Using this kind of information, hotels are able to spot guest problems and negative reviews before they reach TripAdvisor; let property management correct the problems, and often, create surprised, delighted guests.
“At one of our partner properties earlier this month, a guest shared an Instagram post from the hotel’s iconic bar, tagging the hotel in the post and indicating that she was celebrating her 21st birthday with a friend,” said Jonathan Barouch, Local Measure’s Founder and CEO. “We passed that information back to the hotel, and within minutes, he had a birthday cake delivered to the guest – which inspired her to tweet her amazing experience to thousands of followers.”
He concluded, “Social media is the present reality of on-property communication, and the future of hotel guest service. We are delighted to work with hundreds of hotel groups around the world to help them build loyalty and guest engagement in new and valuable ways.”
Local Measure’s location-based technology is tailor-made for hotels, providing end to end product features to promote gathering accurate, real-time intelligence. It is fully automated, easy to integrate, and low cost – helping hotels connect and engage with guests and deliver a fully personalized guest experience at scale.
Among others, Local Measure partners with Accor Hotels, Virgin Hotels, Hard Rock Hotels and Dubai Tourism. More information on the company’s social intelligence platform can be found at https://www.localmeasure.com/features.
Click here to read the entire article at Hotel-Online.
Marshalling that data, understanding it and using it as a basis for guest interaction, can build loyalty, positive guest engagement and higher ADR in ways that were impossible prior to the proliferation of online social media communication.
Case in point, Local Measure found that 4,946 people posted 6,976 times from within the Plaza Hotel in NYC in March, 2016, and “checked-in” 27,845 times. Using its unique location-based technology, Local Measure analyzed the posts – all of which were in the public domain, and found, for example, that 7% of the posts mentioned food – and that the Plaza’s afternoon tea was among the most photographed food at the hotel. It also identified the guest that posted most frequently, which online communicator was most influential on social networks, and which one posted the most content.
Using this kind of information, hotels are able to spot guest problems and negative reviews before they reach TripAdvisor; let property management correct the problems, and often, create surprised, delighted guests.
“At one of our partner properties earlier this month, a guest shared an Instagram post from the hotel’s iconic bar, tagging the hotel in the post and indicating that she was celebrating her 21st birthday with a friend,” said Jonathan Barouch, Local Measure’s Founder and CEO. “We passed that information back to the hotel, and within minutes, he had a birthday cake delivered to the guest – which inspired her to tweet her amazing experience to thousands of followers.”
He concluded, “Social media is the present reality of on-property communication, and the future of hotel guest service. We are delighted to work with hundreds of hotel groups around the world to help them build loyalty and guest engagement in new and valuable ways.”
Local Measure’s location-based technology is tailor-made for hotels, providing end to end product features to promote gathering accurate, real-time intelligence. It is fully automated, easy to integrate, and low cost – helping hotels connect and engage with guests and deliver a fully personalized guest experience at scale.
Among others, Local Measure partners with Accor Hotels, Virgin Hotels, Hard Rock Hotels and Dubai Tourism. More information on the company’s social intelligence platform can be found at https://www.localmeasure.com/features.
Click here to read the entire article at Hotel-Online.
7 ways that your guests interact with the room phone.
Are your room phones equipped to deliver a positive guest experience?
Ever stopped to think about it? Guests of all ages interact with the room phone in a variety of ways, often leading to either positive or negative reviews.
1. Guests dial for revenue-generating hotel services
2. They dial for outside services
3. Guests dial room-to-room
4. Guests dial to check voice mail
5. Guests dial during an emergency
6. They charge smart devices via D Series, E Series, and M Series
Need to update your room phones? Click here for a quotation, or here to arrange a consultation.
1. Guests dial for revenue-generating hotel services
2. They dial for outside services
3. Guests dial room-to-room
4. Guests dial to check voice mail
5. Guests dial during an emergency
6. They charge smart devices via D Series, E Series, and M Series
Need to update your room phones? Click here for a quotation, or here to arrange a consultation.
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Click here to visit and bookmark the Cetis blog page. Keep up-to-date on emerging Cetis news, features, white papers, books, brand standards, product announcements, trade show activities, industry developments, and much more. Have limited time to read? Browse the Cetis blog library by archive date, or quickly research and select articles from our growing database of nearly 100 hotel phone and hospitality industry category titles conveniently displays along the right column of the blog.
Visit with us on LiveChat.
Did you know that you can receive online assistance with product, pricing, support of Cetis hotel phones? The Cetis Account Manager team is here to help you with any hotel phone-related questions that you may have – before, during, or after your purchase. You may find the LiveChat feature on the lower right side of our Cetis, Teledex, TeleMatrix, and Scitec websites. We look forward to chatting with you!
