Note: Read the following Cetis RMA instructions for additional return details.
A Cetis Support Technician or Warranty Service Advisor will review the information prior to assigning the RMA #. Often, it is determined in advance that a solution or remedy may be available to you which will eliminate the need for you to ship your products to our facility. This can save you considerable time and money and the pre-qualification review is a service provided to you at no charge. If it is determined that the product requires return, an RMA# will be issued to you within one business day. If you do not receive your RMA# and documents by return email within one business day of submitting your worksheet, please contact us. If you require assistance or have any questions, please contact our Warranty Support Team by calling 800-462-9446 and following the prompts.
General Warranty Claim Information
Please note that an RMA number, provided by Cetis, is required for all items being returned for warranty claim service. This RMA number should be referenced on the packing slip or shipping label on the outside of the master carton. Any paperwork, in reference to the RMA that may be provided to you by Cetis, should be printed and placed inside the master carton prior to shipping. This action will expedite your service. Any items returned to Cetis, without prior approval and
RMA assignment, may result in refusal of the delivery and additional shipping charges.
Packaging Your Return
All items returned to Cetis should be packaged appropriately to prevent further damages in transit. Returns should include all accessories, user's manuals, cords, batteries, components, power adaptors, etc. Unless alternative direction is given by a Cetis Technician in advance, only whole telephone units should be returned for warranty claims. A whole telephone unit includes a base, a handset, and all corresponding accessories, including batteries, if applicable.
Returns for Credit
Credit for returned products may be issued contingent upon the age and condition of the returned item. Any items returned to Cetis that are accepted for credit are subject to a 15% restocking fee. Purchases that exceed the 30-day return period are not eligible for credit without written pre-approval from Cetis. Freight charges are non-refundable. Used or damaged goods are not returnable for credit, but may be eligible for repair or replacement under the standard warranty agreement. If you have any questions, please call the customer service office at 800-462-9446.