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FAQ

MODEL GUIDES
Teledex
TeleMatrix
Scitec

National Accounts

PHONE (Click to call)
English +1.719.638.8821
Spanish +1.719.571.9194
French +44 (0)1908 904862

EMAIL
info@cetis.com
support@cetis.com
marketing@cetis.com
​info.portuguese@cetis.com
info.french@cetis.com
info.spanish@cetis.com

WEBSITES
Teledex
TeleMatrix
Scitec
Scitec Healthcare
Cetis China

VoIP (PDF)
Reseller Requirements
Declaration of SIP Conformance

VoIP (Links)
VoIP Support Portal
Firmware/Software
​​The SIP School

​RETURNS
Warranty Claim Worksheet (PDF)
RMA Request (Web form)

WARRANTY (PDF)
Product Warranty

Reseller (PDF)
Account Update
​New Account Request
Credit Application

FACEPLATES
What is a telephone faceplate? How do I complete and submit a faceplate worksheet for my Cetis hotel phones? Click here to watch the videos.

Order Faceplates

​ICON WORKSHEET
Icon Worksheet (PDF)

FACEPLATE WORKSHEETS (PDF)
Teledex
M Series
E Series
I Series
Opal Series
D Series
Diamond Series
Nugget Series

TeleMatrix
9600 Series
3300 Series
3100 Series

Scitec
Aegis-08 Series

OPTIONS WORKSHEETS-INTERNATIONAL (PDF)
Note: Right click on the text link to download a PDF document.
Dialing Instructions
Analog (CALA) English
Analog (CALA) Spanish
Analog (Brazil) Portuguese
VoIP (CALA) English
VoIP (Russia) English
VoIP (International) English

OPTIONS WORKSHEETS-NORTH AMERICA (PDF)
Note: Right click on the text link to download a PDF document.
Analog (North America)

TELEDEX FACTORY PRE-PROGRAMMING (PDF)
Note: Right click on the text link to download a PDF document.
3 button
5 button
6 button
10 button
E Series 4 button
E Series 8 button
E Series 12 button
I Series 1 button (A103-STW)
Opal 3 button
Opal 5 button
Opal 6 button
Opal 10 button
Opal 11 button
Lobby
Message Waiting Light