Six signs that your guest room phone is out-of-date.
Submitted by Adam McMullen, Assistant Marketing Manager, Cetis, Inc.
Sign #3: Malfunctioning LED Lamps - Manufacturers have been using light emitting Diodes or LEDs for more than 50 years. The primary purpose of a small LED in technology is to indicate that a certain feature or setting is engaged. Cetis incorporates LEDs in telephones to indicate that the Line 1, Line 2, hold, mute, or speakerphone features are being used. Whether they stop lighting up completely, or stop turning off when the indicated feature is deactivated, a malfunctioning LED light in the guest room is an inconvenience to the guest as well as the hotel staff. This can result in repeated calls to the front desk complaining about a "broken phone", guests loosing sleep due to constant illumination of the light broken in the “On" position, or even negative guest reviews on room equipment failures. Train your housekeeping staff to recognize when telephone features are not working right. The quicker you get the phone repaired or replaced, the quicker you can avoid negative guest satisfaction comments in person or via social media. Click here to request information on updating your broken or out-of-date room phones.