Category: Guest Experience

Ready to upgrade?

8/20/2019

Give your guests the features they expect from a room phone.

Upgrading your hotel phones will positively impact your guests experience, by providing the features they expect, creates an enjoyable atmosphere knowing they have direct access to all their needs conveniently supplied at their fingertips, this translates into an almost guaranteed positive review. From traditional guest service keys, to patented OneTouch voice mail retrieval, built-in USB guest smart device charging ports, and Bluetooth-paired calling and music streaming, Cetis offers a wide range of connection possibilities. Click here to request a phone quotation, or here to arrange a consultation.

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Service at your fingertips.

7/23/2019

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Guest service keys help deliver important direct-dial services for your guests.

Cetis hotel phones equipped with programmable guest service keys help ensure positive guest reviews by providing quick, convenient, direct-dial services for your guests...day and night. Click here to review Cetis telephone brands and models, and here to request a quotation.

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Experience.

4/15/2019

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We've been helping our hospitality industry partners ensure a positive guest experience, since 1982. In fact, we invented the first hotel phone with programmable guest service keys, and a full-length informational faceplate. Teledex Diamond Series was an instant hit with hoteliers, and is still the most popular hotel phone in the world. Tell us how we can put our experience to work for you. Click here to arrange a consultation.

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7 ways that your guests interact with the room phone.

4/3/2019

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Are your room phones equipped with features that deliver a positive guest experience?

Guests of all ages interact with the room phone, leading to either positive or negative online reviews:

Dial for hotel and local area services
Dial locally and internationally
Dial room-to-room
Dial for voice mail messages
Dial during an emergency
Stream music
Charge personal smart devices

Your guest rooms may be equipped with a variety of products designed to meet the needs of today's personal and business travelers, but what about your room phones? Ensure positive guest experiences at your properties. Click here to view or download the Cetis product catalog, here to explore Cetis phone models and request a quote, or here to arrange a consultation.

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How valuable are your room phones?

3/26/2019

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Discover new guest service key revenues with local and national food-delivery partnerships.

Traditional room food service is becoming a service fewer younger travelers are demanding. Millennial travelers, in particular, are known to be guests who prefer to order food the way they do at home, and some hotels are responding by forming revenue-sharing partnerships with local restaurants and food-delivery services. Let us help you ensure positive guest experiences, and drive new telecom revenues with room phones pre-programmed to dial selected food delivery partners. Click here for faceplate video instructions, here for product details, or here to arrange a consultation.
Sabre Survey
What we continue to learn about millennials is that 50% cite food as a key factor in hotel selection, so hotel phones equipped with programmable guest service keys to property or off-premise food services will continue to be a key revenue driver for both full service and limited-service properties.

50% of all business travel revenue will be driven by Generation Y by 2020
$41 More per night is what a millennial will pay brand preference vs. $29 average
98% of millennials own and use a smartphone on a daily basis
50% cite food as key factor in hotel selection

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Guest Satisfaction 101.

2/19/2019

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Cetis hotel phones help ensure guest satisfaction, and positive online reviews.

The hotel guest room phone is the first line of defense when dealing with guest complaints. Providing easy speed dial access to the front desk and concierge services can be the difference between quickly resolving a customer complaint, or further aggravating the situation by forcing the guest to find other ways to voice their frustrations. It is never a positive sign when a guest has to walk down to the front desk to make a complaint or ask for additional supplies. Guests are certainly not happy having to do it, and the front desk attendant who is usually busy checking in other guests is inconvenienced by such requests. And because guests are now using social media and web review sites to "sound off" on companies that they feel have not adequately addressed their complaints, be sure to place clean, contemporary, convenient Cetis phones in your guest rooms to help resolve any issues and intercept guest complaints before they go viral on social media! Initiate a plan to protect your properties from negative reviews. Click here to request a quote for Cetis phones, or here to arrange a consultation.

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Ready to upgrade?

Service at your fingertips.

Experience.

7 ways that your guests interact with the room phone.

How valuable are your room phones?

Guest Satisfaction 101.

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