Guest Satisfaction 101.
Cetis hotel phones help ensure guest satisfaction, and positive online reviews.
The hotel guest room phone is the first line of defense when dealing with guest complaints. Providing easy speed dial access to the front desk and concierge services can be the difference between quickly resolving a customer complaint, or further aggravating the situation by forcing the guest to find other ways to voice their frustrations. It is never a positive sign when a guest has to walk down to the front desk to make a complaint or ask for additional supplies. Guests are certainly not happy having to do it, and the front desk attendant who is usually busy checking in other guests is inconvenienced by such requests. And because guests are now using social media and web review sites to "sound off" on companies that they feel have not adequately addressed their complaints, be sure to place clean, contemporary, convenient Cetis phones in your guest rooms to help resolve any issues and intercept guest complaints before they go viral on social media! Initiate a plan to protect your properties from negative reviews. Click here to request a quote for Cetis phones, or here to arrange a consultation.
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